Women’s Excellence Center, Near Auburn Hills, MI, Improves Patient Service; Upgrades Phone Service, Electronic Medical Records, and Computer Access to Hospital Records

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Women’s Excellence is seeking to be the most comprehensive women’s healthcare facility in Southeastern Michigan and is also seeking to be one of the best in customer service as well. In addition to phone service and the Electronic Medical Record (EMR) improvements, Women’s Excellence now has access to patient records from Crittenton Hospital, St. Joseph Mercy Oakland, and McLaren via the internet.

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Gone are the days of a receptionist calling the medical records department and waiting for the reports to be faxed while the patient waits. Now it’s instantly accessible and is so helpful when we are making decisions on care in the office

Women’s Excellence is improving customer service by making some major changes to their phone and computer infrastructure. Starting with the phone system, soon all offices will be connected under one system. This improvement will allow calls and messages to be transferred between offices seamlessly.

Women’s Excellence has utilized electronic medical records (EMR) since 2008, making their practice one of the leading health care practices to make this change. Their current EMR system will soon be replaced with a faster, more user-friendly version. According to Jonathan Zaidan, MD, owner and physician of the Women’s Excellence Center, “EMR has improved communication within our practice. We can get messages to each other quickly, charts are never lost, and we can send prescriptions to patient pharmacies electronically. It has greatly improved our customer service.”

Recently, Women’s Excellence was issued access codes to hospital databases at Crittenton Hospital in Rochester, St. Joseph Mercy Oakland, and McLaren in Pontiac. Now test results, hospital stay records, and surgical records can all be obtained via the internet. “Gone are the days of a receptionist calling the medical records department and waiting for the reports to be faxed while the patient waits. Now it’s instantly accessible and is so helpful when we are making decisions on care in the office”, added Zaidan.

Also coming soon to the Women’s Excellence complex on South Lapeer Road in Lake Orion is an administrative center for surgical scheduling, insurance verification, and general office management as well as the opening of their newest center in July 2013, Women’s Excellence in Menopause.

Founded by Dr. Jonathan Zaidan, Women’s Excellence is the most comprehensive obstetric and gynecologic office in Michigan also specializing in menopause, weight control, bladder control, endometriosis, robotic surgery, pelvic floor physical therapy, and midwifery services. The knowledgeable, well-trained, compassionate physicians and healthcare providers of Women’s Excellence in OB/GYN are now accepting new patients. Call for an appointment today (248) 693-0543 for Lake Orion or (248) 384-8020 for Clarkston or visit http://www.centerofobgyn.com.

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Lori Calbeck, CNM

Jonathan Zaidan, MD, FACOG
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