Positive Customer Service Encouraged by Moneyonthego.net
St. Petersburg, Florida (PRWEB) July 22, 2013 -- Moneyonthego.net is a leading online retailer that has created a member-based platform through which consumers can access various products at a great value. As a member of the ecommerce industry, Moneyonthego.net is aware of the fact that customer service in the online shopping arena is a bit different than processes that are followed in traditional brick and mortar establishments. Company representative Greg Bielawski asserts that, though the approaches are not the same, all organizations in virtually every industry—both Internet-based and traditional—should take stock of their customer service policies and implement processes that will improve client satisfaction.
A recent article published by Forbes explains, "Sometimes, customer service at a company is badly broken, and you wonder why the company doesn't know it [...] How can you know which sort of customer experience you're giving your customers, the great one or the awful one? Are they raving fans of your brand or haters? There's a way to find out that's fairly quick and simple." The article goes on to explain that, to gauge customer service success, businesses need to generate feedback from clients. Asking questions like, "Would you recommend this company to someone?" can help to determine whether or not clients are walking away satisfied or with complaints.
"Ultimately, no matter what industry a company is working within, customer service is key," Bielawski states. "The first step to making sure that a company's customer service processes are working is to go directly to the customers themselves. In retail, we always like to receive customer feedback because we use this information to improve our catalogue of products, the resources that we provide to our members, and the overall shopping experience. Because we want our members to be happy, we are willing to put in the work necessary to create a positive customer service experience."
Bielawski continues by stating that retail, in particular, hinges on customer service because consumers expect a high degree of support when shopping, no matter if they are frequenting an Internet-based store or a brick and mortar space. As such, it is integral to the success of a brand that its leaders take the time to create, manage, and continually improve upon the customer service processes that they have in place. Doing so will allow them to establish a higher degree of customer loyalty via a more positive shopping experience.
For additional information about Moneyonthego.net, such as membership programs, interested individuals are invited to visit the company's website.
ABOUT:
Moneyonthego.net is a member-based online retailer that provides individuals with access to a rewards mall stocked with over 80,000 items. The products that are offered in the rewards mall are diverse, ranging from electronics to clothing. Members who shop from this catalogue are able to take advantage of the $2,500 shopping credit they are extended when they join the organization. Additionally, they can redeem up to 1,000 reward points per month in the rewards mall, which are accumulated through purchases made on a registered debit card and submitted receipts for gas and groceries (when receipts are submitted within 30 days). The professionals who run the organization are proud to offer a highly trusted and convenient shopping experience that offers members a great deal of value.
Greg Bielawski, Moneyonthego.net, 866-263-2156, [email protected]
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