Baltimore / DC Area Contact Center and Customer Experience Management Event February 27, 2014

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CCNG announces the first event of the 2014 Improving the Customer Experience series to be hosted by CCNG member Thompson Creek Window Company / Closet America at their Baltimore MD area contact center operations on February 27th in Lanham, MD. The CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.

call center, contact center, customer care, customer experience management

CCNG Event Host Site

An excellent use of time, our entire team benefitted...

CCNG International Inc. is pleased to announce the kickoff event of the 2014 Improving the Customer Experience event series. The 20 plus event series will focus on strategies and best practices for customer service and contact center operations can improve overall levels of customer experience in five key areas:

  •     Call Center / Contact Center
  •     Customer Loyalty and Rewards
  •     Social Media / Social Care
  •     Customer Feedback and Satisfaction
  •     Self Service and Support

These events, hosted by industry leading companies (CCNG members) will start in February with host Thompson Creek Window Company / Closet America contact center operation in Lanham, MD on March 13th, followed by the event March 13th in Charlotte, NC hosted by Family Dollar and then in Tampa, FL with host Coca-Cola on April 10, 2014.

“Our unique agenda providing a fast paced and highly interactive day has been extremely well received by attendees,” says David Hadobas, President and CEO of CCNG International Inc. “It is so valuable to gain perspectives from many different professionals representing a wide range of industries including financial services, travel, public utility, telecom, insurance, healthcare, BPO, and many more…all coming together to connect, share perspectives and experience.”

What are attendees saying?

“I wanted to let you know that we had a great time at the recent CCNG event. An excellent use of time, our entire team benefited!” - Alexander Wareham, Manager - Planning, Analytics, and Quality, AAA Western and Central New York.

“The networking power alone from the CCNG event is worth the registration fee. Connecting with colleagues from various industries has given me an outstanding perspective that allows for a more objective view of current procedures and new initiatives.” - Julie Silbar, Manager, Organizational Effectiveness, American Express Travel & Lifestyle Services.

This event in Baltimore will feature a morning keynote from host Thompson Creek Windows / Closet America, an open all-attendee group discussion, small group sessions and site tour.

For details on how to attend and registration / availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at

CCNG International Inc.
Founded in 1992, CCNG International Inc. CCNG is a member Professional Peer Network (PPN) for Contact Center, Customer Experience and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

  •     Connect for networking and sharing best practices
  •     Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
  •     Share their experience and ideas contributing to the valuable discussion

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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Contact Author

Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 104
Email >

Ginger Graber
855-599-2264 101
Email >
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