Children's Hospital Los Angeles CEO Rich Cordova Shares Positive Impact of Leading Culture Change in New 'View From the Top' Video by Culture-shaping Firm Senn Delaney

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Culture-shaping firm Senn Delaney, a Heidrick & Struggles company, interviews Children's Hospital Los Angeles CEO Rich Cordova to share insights on why the highly acclaimed academic medical center decided to focus on changing its culture. The newly released video interview is part of an ongoing 'view from the top' thought leadership video series by Senn Delaney on leading culture change.

Children's Hospital Los Angeles CEO Rich Cordova

The culture shaping has really transformed the way we do business.

Children’s Hospital Los Angeles regularly earns top honors for the care it delivers. It is one of only 13 children’s hospitals to be designated a “Top Hospital” for 2013 by The Leapfrog Group, and is designated as a Magnet Hospital by the American Nurses Credentialing Center – an honor held by only five percent of hospitals nationwide. So, with such an impressive track record, why has the hospital been working on reshaping its culture?

CHLA Chief Executive Officer Rich Cordova provides the answers in a new ‘view from the top’ video interview with Senn Delaney Partner Nitsa Lallas, who leads the health care practice. Cordova examines the need to change cultural ways of working together across disciplines, and with other health care providers to provide a broader, community-based, and collaborative system for delivering care needed today. And he shares the benefits of building on a strong foundation for its people to thrive and navigate changes in the health care landscape by purposefully shifting its culture to better fulfill its purpose, mission, vision and strategies.

In 2010, Cordova engaged Senn Delaney to guide a culture-shaping program to enable short and long-term business strategies. He examines the changing role of physician leadership in health care and their roles in creating healthy cultures that enhance collaboration, teamwork and patient care.

According to Cordova, the culture change has been a success and helped in several ways. “The culture shaping has really transformed the way we do business,” says Cordova. “The survey results we get back from our employees are constantly improving. One of the major initiatives that we’ve embarked on is our automated medical record on the outpatient side. It tremendously affects the way our clinicians treat our patients, and the processes and the flow of work all had to be redesigned,” he says. “What the culture transformation work did was it gave us the opportunity to be aligned, to have an easier way of getting alignment quicker, and get to the work that has to be done so that we can execute effectively.”

The latest video featuring Children’s Hospital Los Angeles is part of Senn Delaney’s CEO thought leadership video series on leading culture change. Other CEO view from the top videos can be viewed at [SDTV], a video forum for sharing engaging case studies and best practices of interest to CEOs, executives and senior business leaders on why organizational culture is a key driver of business performance.

Watch the full video interview with CHLA CEO Rich Cordova

About Senn Delaney
Founded in 1978, Senn Delaney, a Heidrick & Struggles company, is widely recognized as the leading international authority and successful practitioner of culture shaping that enhances the spirit and performance of organizations. Senn Delaney's passion and singular focus on culture, combined with decades of hands-on experience, have resulted in a comprehensive and proven culture-shaping methodology that engages people and measurably impacts both the spirit and performance of organizations. Learn more about Senn Delaney

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Jane Ayres
Senn Delaney
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