Shaking Things Up: Taking Treadmill Delivery and Set-Up to the Next Level

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Customers rave as ERGO Fitness Machines® raises the bar with free V.I.P. in-home delivery and set-up services; company uses technology to facilitate communications and customer satisfaction.

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The ERGO Fitness rep I spoke with was knowledgeable, friendly and restored my faith in good customer service.

In a world where cutting costs often means cutting customer service, ERGO Fitness Machines® is shaking things up, with their popular V.I.P. In-Home Delivery and Set Up service. The company has taken the unusual position of offering this level of service, available at no additional charge on treadmill purchases, which are delivered almost anywhere in the contiguous United States.

Explaining their V.I.P services, the company’s President, Paul Romanetz said, “We made the decision early on to give our customers the most comprehensive, convenient delivery service in our industry. While most of our competitors offer “tail gate” delivery, they charge extra to bring a treadmill into the house. At ERGO, we do the heavy lifting. When we deliver your treadmill we’ll place it in the room of your choice, even if that means taking it to the basement or up a flight of stairs to your bedroom. We unpack it, assemble it, and we even take away the box and packing materials. When we leave, you’re ready to start your exercise routine.”

Customer comments posted on the company's website reflect a high level of satisfaction with the company’s V.I.P program. Brian, a recent customer wrote, “I ordered the Run Series 3 treadmill, and once the purchase process was initiated I was kept up to date on the status of the delivery, by email and phone calls from staff from Ergo. The installation of the Treadmill went flawlessly, they had it up and running in no time, they really did an excellent job, clean up, etc… I would definitely recommend this treadmill for anyone looking for one, this is definitely comparable with ones that I used at my gym.” Another customer wrote, "The ERGO Fitness rep I spoke with was knowledgeable, friendly and restored my faith in good customer service."

Supporting ERGO’s focus on providing extraordinary customer service, the company’s website developers, Precept Partners, incorporated technologies that support a high level of customer service, including order tracking and online chat systems. Stephen Antisdel, Precept Partners manager said, “Working with ERGO’s management team, we’ve seen a commitment to delivering customer service that’s truly exceptional. While technology can help facilitate communications, it’s no substitute for people that really care about customer service. That’s where the ERGO team really shines.”

ERGO Fitness Machines® manufactures and distributes an exclusive line of ergonomically designed, European engineered treadmills for the home and light commercial markets.

ERGO Fitness Machines®

ERGO Fitness Machines® is unique among home-use cardio fitness equipment manufacturers in using anthropometric science to drive its product designs. The result is a superior exercise experience, wrapped in elegant European styling and built with club-level quality and durability. ERGO has invested years collaborating, designing, engineering and manufacturing advanced cardio fitness equipment that’s ergonomically correct, long lasting and amazingly affordable. ERGO's partner in this journey is Pulse Fitness of the United Kingdom, Europe's leading supplier of club-level fitness equipment for over twenty five years. Pulse's expertise in the area of anthropometric and biomechanical intelligence makes them the leader in ergonomically designed and engineered fitness equipment; more information at


Precept Partners provides award winning website design, development, marketing and branding services. Established in 2003, the company serves clients in retail, e-commerce, manufacturing, technology and non-profit sectors. Media recognition for Precept's work includes coverage in The Wall Street Journal, BusinessWeek, and NPR. Client awards include the Inc. 500, the Internet Retailer 500, the Hot 100 Best Retail Websites, the Webby Award and many others; more information at

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