ShoreTel Recognizes Converged Technology Professionals, Inc. for World-Class Customer Satisfaction and Loyalty

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ShoreTel® (NASDAQ: SHOR) recognizes Converged Technology Professionals, Inc., an award winning Gold Champion ShoreTel Partner, for their outstanding achievement in customer satisfaction and loyalty for the period of October 1, 2013 through March 31, 2014.

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What an unbelievable change from what we have been used to, again thank you. Please keep sending me potential clients, we have nothing but good things to say.

Converged Technology Professionals, Inc. announced today its recognition by ShoreTel, a leading provider of brilliantly simple unified communications (UC) solutions, for their outstanding achievement in customer satisfaction and loyalty. ShoreTel uses the globally recognized Net Promoter Score (NPS®) to evaluate customer experience, encourage improvements, and reinforce customer loyalty. Converged Technology Professionals garnered an NPS score of 94. An NPS score of 50 is considered excellent. At 94, Converged Technology Professionals surpasses what is considered world-class customer care and satisfaction. This marks the sixth consecutive year that Converged has received this award from ShoreTel.

“Your consistent performance in delivering an exceptional all-around customer experience is a tribute to your dedication to our ShoreTel customers. It is partners like you who ensure customers are not only satisfied, but are loyal to ShoreTel and our products and services,” said Don Joos, President and CEO of ShoreTel. A company-wide dedication to excellence in all phases of a new phone system installation is required to earn an NPS score of 94. Reflecting on his experience with Converged, Nathan R. Hibschman, Network Administrator at South Bend Orthopaedics, stated “What an unbelievable change from what we have been used to, again thank you. Please keep sending me potential clients, we have nothing but good things to say.”

From installation to training, Converged ensures that the phone system works as promised and that staff understands the features and functionality that the unified communications system offers. “We consider our customers our partners. We are committed to serving our customers over the lifetime of their investment and approach our relationship as a trusted advisor. Our NPS rating speaks to this,” said Chris Frey, Vice President of Operations at Converged Technology Professionals.

The continued growth and evolution of unified communications presents new opportunities for Converged Technology Professionals. Cloud services have become a viable option for voice and multimedia communications. In January Converged became a ShoreTel Cloud Division Partner and offers ShoreTel Sky, a cloud-based business phone service, as an alternative to premise-based phone systems. Converged will continue to deliver award-winning support by remaining dedicated to its core business principles. “As our industry evolves and adopts new delivery methods for unified communications, Converged will remain firm in our commitment to provide the very best customer service,” said Joe Rittenhouse, President of Business Development at Converged Technology Professionals.

The Customer Satisfaction Award includes Asia, Europe, Australia and North America. It includes the reporting period from October 1, 2013 through March 31, 2014.

About Converged Technology Professionals
Converged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. CT-Pros also offers cloud-communication VoIP services with ShoreTel Sky. CT-Pros’ best-in-class customer service combined with ShoreTel’s UC and mobility solutions assist companies within a multitude of vital industries including healthcare, financial services, manufacturing and the public sector meet their constantly-evolving technology needs. The company has a customer base spread over six continents and is one of the fastest growing VARs in the United States with last year’s annual sales growth of over 200%. For more information, visit

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit or

All product and company names herein are trademarks of their respective owners.

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Gary Fuller
Converged Technology Professionals, Inc.
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