Edison Ventures Exits Contact Center Solutions Leader – Uptivity Acquired by inContact

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Uptivity Acquisition – Generates 50% IRR

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“Edison Ventures contributed both capital and strategic guidance,” said Jeff Canter. “Edison’s strong network, coupled with the operational support from Pritam and Jim, made Edison an ideal equity partner.”

Edison Ventures announced today that inContact, a leading provider of cloud contact center software and optimization tools, acquired Uptivity (formerly CallCopy), based in Columbus, OH.

Uptivity provides a complete workforce optimization suite, including speech and desktop analytics, agent coaching, call and desktop recording, as well as quality, performance, workforce management and satisfaction surveys. The company boasts more than 700 customers and has developed a strong reputation for delighting customers, receiving the top overall vendor rating for three straight years in DMG Consulting’s Workforce Optimization Product and Market Report.

“Uptivity has consistently outpaced its competitors through product innovation and exceptional customer support,” said Michael Kopelman, Edison general partner and Uptivity board member. “We are grateful to chief executive officer Jeff Canter and the Uptivity management team for their entrepreneurial dedication, deep domain expertise and superb execution.”

Kopelman served on the board, along with Edison Director Network members Pritam Advani and Jim Kanir. Advani is former chief operating officer of e-Transport (17x Edison return) and former chairman of TrueCommerce (4x return). Kanir currently serves as chief revenue officer of VoxMobile, another Edison portfolio company.

“Edison Ventures contributed both capital and strategic guidance,” said Jeff Canter. “Edison’s strong network, coupled with the operational support from Pritam and Jim, made Edison an ideal equity partner.”

Signal Hill acted as financial advisor to Uptivity.

Edison has invested in and guided more than 175 private companies, including 45 Enterprise technology companies. Noteworthy exits include Assessment Systems, Axent, InSoft, Marcam, Octagon, Tangoe and VirtualEdge. Current Enterprise portfolio companies include Billtrust, Kemp Technologies, MotionSoft, Neat, NSi, Operative and VFA.

About Edison Ventures
Established in 1986 Edison partners with entrepreneurs, service providers and other financing sources to build successful companies. Edison provides capital and value-added services to later stage ($5 to 20 million revenue), information technology businesses. Initial investments range from $5 to 10 million. Edison typically serves as sole or lead investor. In addition to providing expansion capital, Edison funds management buyouts, recapitalizations, spinouts and secondary stock purchases.

Edison’s investment professionals are based in Lawrenceville, NJ, New York, NY, McLean, VA, Needham, MA, and Cleveland, OH. Industry specialties include Interactive Marketing & Digital Media, Financial Technology & eCommerce, Healthcare IT and Enterprise 2.0. Edison’s successes include Best Software, Cambridgesoft, Dendrite, Gain Capital, Liberty Tax, M5, Magnetic, Marcam, Mathsoft, MediaBrix, Neat, NetProspex, NSi, Octagon, Operative, PHX, PlumChoice, Tangoe, Virtual Edge, Visual Networks, Vocus and many other information technology leaders, which have a combined market value exceeding $5 billion. Edison Ventures currently manages over $850 million and actively making new investments. For more information on Edison Ventures, please visit http://www.edisonventures.com and follow us on Twitter @edisonventure.

About inContact
inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit http://www.inContact.com.

About Uptivity
What boosts the bottom line for any company with a contact center? How about getting the best that every agent can deliver and constantly optimizing contact center management and performance for a better understanding of the customer? Only Uptivity gives you the tools you need to continuously improve every aspect of each step of every agent’s life cycle and enhance customer satisfaction. You get exactly what you need thanks to a modern, integrated, and easy-to-use suite of tools designed for the comprehensive management of contact centers. For more information, visit us on the Web at http://www.uptivity.com.

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Tricia Bradley
Edison Ventures
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