Smart Service Desk Announces Two Strategic Partnerships to Help Enterprises Implement IT Service Management Solutions

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ITSM consulting and training services to boost IT productivity and efficiency.

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We believe in overcoming the chaos of change and are excited to partner with LTABS and AdOPT to help our customers make a smooth transition said Thaddeus Crawford, CEO of SMART Service Desk.

SMART Service Desk announced today strategic partnerships with Lucas Technology and Business Solutions (LTABS) and Advanced Organizational Performance Techniques (AdOPT) to provide IT service management consulting and training services to help medium and large enterprises become more effective in implementing SMART Service Desk solutions.

“We believe in overcoming the chaos of change and are excited to partner with LTABS and AdOPT to help our customers make a smooth transition,” said Thaddeus Crawford, CEO of SMART Service Desk. “By working together we’ll ensure our customers get the most out of our solutions by educating their workers on service management and guiding them through the change.”

Service Desk and Service Desk Pro are designed for managed service providers supporting multiple SMBs as well as IT departments, IT help desks, IT technical support and IT operations of medium and large businesses. Both products offer comprehensive help-desk features including incident management, service level management, service catalog management, knowledge management, customer surveys, dashboards and reporting. Service Desk Pro also includes the Service Request Management module, which provides a uniform mechanism for processing service requests.

LTABS and AdOPT will help enterprises maximize the service and streamline implementation by:

  • Developing a vision and strategy for operations and use of SMART Service Desk
  • Streamlining critical processes prior to automation
  • Determining a plan for organizational change to maximize the return and accelerate the adoption of change
  • Providing training for key leaders on organizational change for IT service management

Consulting services from strategic partners are designed for enterprise-level organizations with a high ITIL (Information Technology Infrastructure Library) maturity level such as financial institutions, managed service providers, oil and gas companies, and manufacturing companies. ITSM and ITIL implementation can help such organizations improve low customer service levels.

“AdOPT is enthusiastic about partnering with the SMART Service Desk team to help customers achieve their goals and sustain improvements through adoption of best practices and SMART Service Desk solutions,” said Pam Erskine, director of AdOPT and author of ITIL and Organizational Change.

Al Lucas, president of LTABS, says proper ITSM implementation and support services can significantly improve IT productivity and customer service. “A strong understanding of ITSM and ITIL Foundations combined with enhanced training opportunities allows the IT staff to see the potential of a service management tool to turn assets into strategic assets,” he said. “The new strategic assets are the employees who are more efficient, effective and productive due to the value of the new and changed services that IT provides to the business.”

For more information about SMART Service Desk products, services and partnerships, visit

About SMART Service Desk

Headquartered in Phoenix, Arizona, Internet Information Technologies (IIT) dba SMART Service Desk, is a vendor for ITIL Best Practice and ISO 20000 Standards Service Management (ITSM) and CRM Solutions for medium and large enterprises. SMART Service Desk has Fortune 500 customers in the automotive, banking, consumer electronics, pharmaceutical and transportation industries. Founded in 2008, SMART Service Desk is a privately held firm with offices in the United States, India and partner offices in Australia, Oman, Qatar, Saudi Arabia, United Arab Emirates and United Kingdom. For more information visit:

About AdOPT

Advanced Organizational Performance Techniques (AdOPT) provides IT transformation consulting focused on strategy, process and culture to increase effectiveness, improve efficiency and optimize costs. For more information, visit


Lucas Technology and Business Solutions (LTABS) provides APMG, BCS, PeopleCert and EXIN-accredited training for every ITIL course and ISO/IEC 20000. Core competencies include ITIL, Kepner-Tregoe and ISO/IEC 20000 Foundations.

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Donovan Hardenbrook
SMART Service Desk
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