CheckMate Mobile Check-in Helps Hotel Abri and Toll House Hotel Connect with Guests to Build Meaningful Relationships and Drive Direct Bookings

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Upscale Boutique Hotels Exceed Guest Expectations by Obtaining 360 Degree View of Preferences and Social Media Influence Before They Even Arrive

CheckMate Mobile Guest Engagement at Hotel Abri

We attract travelers from millennials to jetsetters, and CheckMate enables us to deliver a seamless and consistent guest experience across all touch points, whether it is in-person, via a mobile device, a text or an email.

A 2014 Gallup poll reported that fully engaged hotel guests spend 46 percent more per year, and two of the top boutique hotels on the west coast, Hotel Abri and Toll House Hotel, are reaping those rewards by using CheckMate’s mobile guest service and engagement platform. Both properties are part of the prestigious portfolio of hotels managed by MetWest Terra Hospitality.

"We were impressed to see immediate results,” said Jim Gerney, area vice president and general manager at both properties. "CheckMate provides us with an innovative way to get insights about guests from all channels, including OTA’s, before they arrive, as well as stay connected with them during their stay. We attract travelers from millennials to jetsetters, and CheckMate enables us to deliver a seamless and consistent guest experience across all touch points, whether it is in-person, via a mobile device, a text or an email.”

CheckMate, the revolutionary hotel online and mobile check-in solution, makes it easy for hotels and chains of any size to implement mobile services under their brand. Guests from all channels can save time by checking in using their smart phones or mobile devices as well as receive alerts when their room is ready. Hoteliers get a 360-degree view of their guests before they arrive, gaining valuable insights including contact information, emails, special requests, arrival times, as well as social influence and TripAdvisor history.

“Both Hotel Abri and Toll House have experienced remarkable growth across several areas, including ancillary spend and direct bookings, but the increase in guest connections and satisfaction stands out the most,” explains Gerney. “When it comes to attracting and retaining guests, increased engagement is what we in the hospitality industry are constantly striving for.”

CheckMate’s platform integrates traditionally siloed functions — marketing, sales, and service — into a single platform. This enables a deeper connection between hotel staff and guests by facilitating communication and real-time feedback during a stay. Platform analytics record trends, sales performance, and preferences that can be used to improve marketing and service delivery.


MetWest Terra Hospitality is comprised of a diverse group of capital managers, real estate professionals, and lifetime hotel operators. The team is led by Chairman Richard S. Hollander who calls on nearly three decades of the successful founding and management of institutional investment strategies, which combined for total assets under management of $80.0 billion. MetWest Terra Hospitality operates Topnotch Resort in Stowe, The Inn at Jackson Hole in Jackson Hole, Hotel Abri in San Francisco, Casa Madrona Hotel & Spa in Sausalito, The Lodge at Tiburon in Tiburon, Toll House Hotel in Los Gatos. For more information, please visit

Based out of San Francisco, California, CheckMate empowers hotels to build long-lasting relationships with their guests by delivering uncompromised, high-touch service via CheckMate’s guest engagement platform. CheckMate makes it possible for hoteliers to truly understand and connect with their guests, even before they have arrived at their door. More importantly, it enables guests to choose how they would prefer to interact with the property pre-stay, during and post stay. Over 100 hotels are leveraging CheckMate’s mobile platform to exceed guest expectations, drive loyalty and maximize revenue opportunities by enhancing personalization and communication with guests. CheckMate’s valued partners include hospitality companies such as Rydges, Denihan, Thayer, Pacific Hospitality, Westmont, Hostmark, Hersha Hospitality, and Metwest Terra Group.

In 2013, CheckMate was acquired by Room 77, who has raised $44M from sources, including Expedia, Concur, Sutter Hill Ventures, General Catalyst Partners, former Expedia CEO Erik Blachford, Zillow co-founder Rich Barton and Room 77 chairman Brad Gerstner.

To see CheckMate in action, please visit

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