Exceeding our customers’ expectations and elating them with every project is our obsession. We are very proud to be a multi-year winner of this national award,” says Peter Ciaraldi, owner and founder of Professional Building Services.
Salem, NH (PRWEB) March 04, 2015
Professional Building Services, a remodeling contractor in Salem, NH, has been awarded a 2015 James Hardie Customer Service Excellence Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, powered the award on behalf of James Hardie Building Products Inc. (“James Hardie”) to celebrate service excellence within the James Hardie Contractor Alliance Program.
“A professional approach to customer service before and after the job is a cornerstone of membership in the James Hardie Contractor Alliance Program,” says Marc Setty, Business Manager for the repair and remodel segment at James Hardie. “We are thrilled that so many of our program members strive to achieve GuildQuality’s highest standards for customer care, year after year.”
Professional Building Services was selected as one of the top eight James Hardie Contractors by GuildQuality and James Hardie for superior delivery of customer care.
“James Hardie has established an elite group of contractors who are aligned with its business, and we were honored to work with them again this year to power the Service Excellence Award,” said Mark Miles, Chief Operating Officer for GuildQuality. “This year’s winning companies really went above and beyond to deliver an exceptional customer experience and we were happy to recognize their hard work.”
In granting awards, GuildQuality and James Hardie consider three primary metrics for each candidate: the percentage of customers who would recommend the company, the percentage of 3s and 4s across all questions, and the percentage of customers who responded. Professional Building Services achieved a recommendation rate of greater than 95% from their customers, who were surveyed through GuildQuality.
“Exceeding our customers’ expectations and elating them with every project is our obsession. We are very proud to be a multi-year winner of this national award,” says Peter Ciaraldi, owner and founder of Professional Building Services.
For more information on this year’s winners, visit http://www.GuildQuality.com.
About Professional Building Services, LLC:
Professional Building Services of Salem, NH is a family run business whose ancestry in construction goes back generations. Professional Building Services is a regional company with national awards, including the National Professional Remodeler Design Award, Qualified Remodelers Top500 and BBB A+ Rating. Exterior experts and highest credentialed Owens Corning Platinum Preferred Roofers, highest TrexPro Platinum deck builders and James Hardie Fibercement siding Preferred Remodeling Siding Contractors. For more information, visit http://www.professionalbuildingservices.com.
About James Hardie Building Products, Inc.:
James Hardie is the global leader in fiber cement technology, and has been furthering founder James Hardie’s innovative, entrepreneurial legacy around the world for more than 125 years. It invented fiber cement siding products in the early 1980s as a durable, lower-maintenance alternative to wood and vinyl. Its products combine innovation and versatility to offer a variety of design possibilities, matched with specific performance attributes relative to the climate where the product is being used. Currently installed on more than 5.5 million homes in North America, James Hardie has earned a favorable reputation within the industry and has been specified in some of the country’s most prestigious projects. For more information about James Hardie, visit http://www.jameshardie.com.
The nation’s best contractors, remodelers, and homebuilders rely on GuildQuality’s customer satisfaction surveying, performance reporting, and marketing resources to help them deliver exceptional service, and to articulate the quality of their work to prospective customers. For more information, visit http://www.guildquality.com/.