The majority (70%) of smaller and solo practice physicians have still not settled on a technology suite or set of products that delivers to their expectations on meaningful use, clinician usability, and coordinated billing and claims.
New York, New York (PRWEB) June 08, 2015
Black Book™ well known internationally for accurate, impartial customer satisfaction surveys in the multiple services and software industries, conducted its annual sweeping four-month user poll to determine the highest ranked Electronic Health Record and billing software systems for 2015. As part of a special research focus on implemented EHR users, Black Book reveals industry trends and announced those vendors with the highest scores in client experience including billing, claims and practice administration suppliers.
"Revenue Cycle management and integrated EHR vendor loyalty among small practice EHR physician practices is still on a significant upward trajectory,” said Doug Brown, Black Book's Managing Partner. "The EHR/practice billing vendor's abilities to meet the evolving demands of interoperability, networking, mobile devices, accountable care, patient accessibility, customization for specialty workflow, and reimbursement are the main factors that the replacement mentality and late adoption remain volatile especially among solo and small practices."
Based on the aggregate client experience and customer satisfaction scores on eighteen key performance indicators, the top-ranked electronic health records and billing software and service vendors for 2015 is web-based Kareo, Inc. This is the third consecutive year Kareo, Inc. has ranked first among small physician practices in billing and integrated EHR in Black Book client surveys.
"High performing vendors have emerged from the pack as practice implementations succeed and fail, meaningful use attestations are reviewed, and users assess their vendor’s capabilities to meet their individual practice needs, particularly managed care reimbursement and ACO billing ," said Brown. “The majority (70%) of smaller and solo practice physicians have still not settled on a technology suite or set of products that delivers to their expectations on meaningful use, clinician usability, and coordinated billing and claims, hence, the relentlessly moving EHR marketplace.”
Other top performing integrated EHR/Practice Management/Revenue Cycle Management Firms in the 2015 Black Book Market Research 2015 user poll include: ADP AdvancedMD, athenahealth, Greenway, HealthFusion, McKesson and NexTech.
Black Book™ surveyed nearly 33,000 healthcare records professionals, physician practice administrators, and ambulatory group leaders in the information technology arenas to provide EHR and practice billing system users, media, investors, quality minded vendors, and prospective buyers of practice software with a comprehensive comparison of the industry's top respected and performing vendors. Black Book Rankings employs detailed key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.
For comprehensive research and ranking data on medical and surgical specialties, consult http://www.blackbookmarketresearch.com for the latest customer experience results.