Patient Experience Regional Roundtables Announced by The Beryl Institute

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Healthcare Leaders to Convene in San Francisco, Charlotte and Minneapolis to Share Ideas and Build Connections

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The roundtable events reinforce the important point that we are all in this together. We may not have all the answers to the patient experience challenges we face, but, through this collaboration, people have the opportunity to think collectively.

The Beryl Institute announces 2015 Patient Experience Regional Roundtables to be held in San Francisco, Charlotte and Minneapolis. Intended to expand the dialogue around patient experience performance, both events draw on the knowledge of the healthcare community to share insight supporting patient experience efforts at their own organizations to improve the experience of patients, their families and caregivers. In addition to hands-on learning opportunities, each roundtable offers inspiring keynote presentations to spark discussion and dialogue.

The San Francisco roundtable will be held September 24 at UCSF Mission Bay Campus and features Randi Redmond Oster, co-founder and president of Help Me Health, and Jake Poore, president and chief experience officer, Integrated Loyalty Systems. As a recognized leader for improving the healthcare system to meet the patient needs, Oster will share her knowledge and insight from her patient and family experience when her son was hospitalized from complications for Crohn’s disease. Working side by side with clinical and non-clinical care team members on every step of the patient experience, Poore will discuss how exceptional patient experience is clearly defining a patient-driven culture, and aligning it with an organization’s strategic plan.

The Charlotte roundtable will be held October 1 at Carolinas Healthcare System CMC-Mercy and features Tiffany Christensen, CEO at Sick Girl Speaks Inc. and performance improvement specialist at NC Quality Center, and, Bernard Roberson, administrative director of patient and family centered care at Georgia Regents Medical Center. As a patient advocate and living with cystic fibrosis, Christensen will discuss her perspectives of both a patient in the bed and an advocate at the bedside to more closely examine the roles in the currently shifting team dynamics. As a knowledge expert on patient and family engagement, Roberson will introduce a unique philosophy on patient and family centered care and provide evidence of empowering patients and families as partners in care.

The Minneapolis roundtable will be held October 23 at Allina Health Commons and features Colleen Sweeney, founder and owner of Sweeney Healthcare Enterprises, and Matt Cavallo, hospital consultant, clinical educator and patient. As creator of the renowned Patient Empathy Project, Sweeney will help participants understand patient fears to result in rapid and transformational changes in their healthcare organizations. Diagnosed with multiple sclerosis at age 28, Cavallo will share how he overcomes the physical and emotional challenges associated with having a chronic disease.

Each roundtable offers unique perspectives and lessons around improving patient experience for healthcare professionals at all levels. Participants will make connections with other patient experience leaders, be inspired to continue the journey to improve patient experience and take away new ideas to enhance their organization’s patient experience efforts.

“The roundtable events reinforce the important point that we are all in this together,” said Deanna Frings, director of learning and professional development, The Beryl Institute. “We may not have all the answers to the patient experience challenges we face, but, through this collaboration, people have the opportunity to think creatively and collectively in building practical strategies and solutions.”

To register and learn more about The Beryl Institute’s Patient Experience Regional Roundtables, visit:


About The Beryl Institute:
The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

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Stacy Palmer
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