Hotel Zetta Partners with Hello Scout to Reimagine Concierge Service for the On-demand Age

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Hotel Zetta and Hello Scout have announced a partnership to bring a new type of concierge service to the boutique hotel.

Hello Scout, your on-demand concierge service

“Our goal is to help hotels compete with changing traveler mindsets,” said Hello Scout CEO, David Temple.

Today, Hotel Zetta and Hello Scout announced a partnership to bring a new type of concierge service to the boutique hotel. Hello Scout is an on-demand concierge service that provides independent, authentic advice about what to see and do around town. Whether it’s a last minute sailing tour or a reservation for a business dinner, with Hello Scout, guests can make it happen with just a text.

Located in the heart of San Francisco, Hotel Zetta, managed by the LA based Viceroy Hotel Group, was designed to integrate and facilitate the San Francisco traveler’s day-to-day momentum. “We were looking for technology solutions that would help us communicate with our guests in the way that they are used to,” said Michael Gonsalves, Area Director of Sales and Marketing for Viceroy Hotel Group San Francisco. “Hello Scout was an obvious partner because their service is like texting a friend for advice – we loved that!”

“People have become more accustomed to doing everything on-demand and on their phones,” said David Temple, CEO and cofounder of Hello Scout. “This extends to how they travel. Boutique hotels like Hotel Zetta are always looking for unique ways to delight their guests and take customer service to the next level. We provide an on-demand concierge that’s essentially a personal assistant while you’re in town.”

The traditional hotel structure often creates literal and figurative barriers that prevent people from getting what they want. Whether it’s a line at the concierge desk or simply not physically being at the hotel when they have a question, guests shouldn’t have to wait for an answer. Hello Scout allows guests to contact a person in real time, and get immediate responses wherever they are in the city. “It allows our guests to multi-task during meetings, surprise their spouses with amazing experiences and find that perfect hole-in-the-wall by texting their location to Hello Scout while wandering San Francisco’s streets. These kinds of conveniences are what drive loyalty from our guests.

Implementation of the Hello Scout app is simple. Guests receive an email upon confirming their reservation and are invited to download the app. They can choose to communicate with their local expert, or “Scout,” via SMS or in the app itself. By using the app ahead of time, their Scout can make recommendations based on the guest’s preferences as well as book trips and tours, and make reservations at local hotspots.

For the hotel, Hello Scout provides monthly recaps of each interaction which gives the hotel a tangible way to understand their guests’ needs and interests. “That connection to our guests is invaluable,” said Gonsalves.

Hello Scout is currently available through boutique and lifestyle hotels like Hotel Zetta and their new sister Hotel Zeppelin, opening in March 2016 in San Francisco’s Union Square.

“Our goal is to help hotels compete with changing traveler mindsets,” said Temple. “People want unique experiences, and Hello Scout is designed to give them just that - in a friction-free, fun way. It creates a positive association with the hotels, and lets people enjoy their trip without the stress of wondering what to do.”

About Hello Scout
Hello Scout saves travelers time and stress by connecting them with a local expert to help with anything from finding a local hot spot to booking a tour. The company was founded in December 2014 by David Temple and Matt Sperling, with investment from Launch Fund, Slow Ventures, Social + Capital, and Click Ventures. For more information, visit

About Hotel Zetta
Located at the iconic convergence of San Francisco’s Union Square, SoMa and Financial Districts, Hotel Zetta is perfectly situated to experience the best of San Francisco’s fashion, arts, technology and music scene. The property effortlessly combines state-of-the-art amenities with intuitive service, creating memorable experiences for guests. Hotel Zetta is ideally located for connecting authentically with San Francisco’s leading-edge cultural and business communities. Amenities include 116 guestrooms, including a variety of Junior and Premier Studio Rooms, 2,760 square feet of meeting and event space, and the ultimate Game Lounge. Hotel Zetta is located at 55 5th Street in San Francisco, California. For reservations, please call 415-543- 8555 or visit the hotel’s web site at Follow Hotel Zetta on Facebook and Twitter: @HotelZetta

About Hotel Zeppelin
Set in an historic San Francisco building steps from renowned Union Square, Hotel Zeppelin celebrates the city’s progressive mindset and transforms it into a living story with a revolutionary attitude. Designed as a contemporary reflection of San Francisco’s counterculture tradition, Hotel Zeppelin is rebelliously interactive with an engaging style that fosters exploration, innovation and collaboration. There are 196 impeccably furnished guest rooms including 20 suites. Amenities include 3,000 square feet of meeting and event space, a game lounge and a café. Hotel Zeppelin is located at 545 Post St in San Francisco, CA. For reservations, please call 415-563-0303 or visit the hotel’s web site at Follow Hotel Zeppelin on Facebook, Instagram and Twitter: @HotelZeppelin

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Ashley Seashore
Arrow PR
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