Survalent Outage Management Commissioned by City of Medicine Hat

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Survalent Outage Management Commissioned by City of Medicine Hat

We see the OMS as being the key to better using the information that is now available to improve service to our customers.

Survalent Technology, a leader in ADMS for utilities, has recently completed the implementation of a Survalent ONE™ Outage Management System (OMS), for the City of Medicine Hat, Alberta. The OMS has been integrated into the utility’s existing Survalent Supervisory Control and Data Acquisition system (SCADA) to improve response times and outage information for customers. The utility serves 30,000 customers within the City of Medicine Hat, Redcliff, Dunmore, Veinerville and surrounding rural areas.

The integration of Survalent OMS and SCADA will help improve operational efficiency and establish streamlined and standardized processes. In the event of an outage, it will be of a shorter duration, and the customer response can be significantly faster. The outage data and analytics will help the City of Medicine Hat to identify the cause and location of power outages. The field crews can be dispatched to the trouble area more quickly and efficiently to restore power.

With the OMS Customer Portal, the City of Medicine Hat anticipates reduced inbound phone calls. They are able to proactively share information in near real time. The Portal provides outage information updates in real-time to its customers, including geographic map indication of the outage areas, causes, and estimated power restoration times.

“We see the OMS as being the key to better using the information that is now available to improve service to our customers,” said Nigel Pimblett, Chief Engineer, City of Medicine Hat Electric Utility. “By integrating data from our GIS, CIS, and AMI systems we anticipate improved response time to outages, and the customer portal will enable us to keep customers informed on the status of restoration.”

The City of Medicine Hat now has greater capabilities to generate power outage reports and reliability indices. The OMS Report Generator streamlines and automates the outage data collection, editing, and validation. The City will be able to quickly share accurate information across the organization during an outage, resulting in a faster restoration process, and post-outage analysis.

About Survalent Technology

Survalent Technology is the most trusted global provider of Advanced Distribution Management Systems (ADMS) - Survalent ONE™ ADMS, including SCADA, Outage Management System (OMS), and Distribution Management System (DMS) for Electric, Transit, Renewable and Water/Wastewater utilities. For over five decades, we have helped more than 500 utilities in 30 countries use operational data to increase reliability, efficiency and customer service. Survalent partners with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid. For more information, go to and follow us on Twitter @Survalent.

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Nelupa Wijesundera
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Survalent Technology
since: 01/2010
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