Los Angeles, CA (PRWEB) April 06, 2016
For more than 10 years, contact center professionals have circled one event on their annual calendar – the ICMI Contact Center Conference.
Monet Software, Inc., a leading provider of cloud-based call center workforce optimization software, is proud to be a sponsor and participant at the 2016 event, scheduled for May 10-13 at the Long Beach Convention Center in Long Beach, California.
More than 1,500 attendees are expected during this busy four-day conference featuring more than 60 workshops and sessions.
“Even with the rapid changes in contact center technology, today it is arguably the customer experience that truly separates the best contact centers from those just getting by,” said Chuck Ciarlo, CEO at Monet Software.
“The ICMI Contact Center Conference is a place where we look forward to gaining insight into best practice solutions and resource management. This is also a chance to meet with our clients and other attendees to discuss the beneficial customer service possibilities of workforce management in the cloud,” Ciarlo said.
Monet Software will be located at Booth #643.
About Monet Software, Inc.
Monet Software is a global provider of workforce optimization software solutions for contact centers. Monet's cloud-based solution, Monet WFO Live, is an affordable and easy to use contact center optimization software solution that includes workforce management, call recording, quality monitoring and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to http://www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.
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