CardFellow Launches Credit Card Processing Q&A

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New feautre where vetted payment professionals answer user questions in an anonymous forum.

CardFellow Processing Q&A logo
It’s a place where no one is dictating what [businesses] need to know. They’re telling us what they need to know, and we provide the answer.” - Ben Dwyer, President

In keeping with its mission to offer useful resources for understanding credit card processing, CardFellow has announced a new Question and Answer feature for businesses. The Q&A provides users with a place to get direct expert answers to any of their questions about credit card processing. Questions are posted anonymously and answered by representatives from multiple credit card processing companies. CardFellow President and Founder Ben Dwyer says that makes the Q&A more effective than using a search engine, where results may include inaccurate information that gets recirculated or answers slanted by reps just looking to make a sale.

The Q&A is the latest of CardFellow’s educational tools, adding to an already robust offering for merchants. Dwyer references the company’s equipment directory, processor directory, quote request option to get pricing from any processor, and blog that offers accurate information about processing, but says the Q&A takes the educational component a step further. “The great thing about the Q&A is that it instantly and anonymously connects a business to multiple payment professionals,” explains Dwyer. “Merchants can benefit from that pool of knowledge; with answers from more than one processor, users can bypass the sales jargon, and the odds of getting all the details, accurate details, are much greater.” Questions posted to the Q&A can be answered by any of the credit card processors that place certified quotes within the CardFellow system.

Dwyer states that the CardFellow Q&A encompasses a range of topics from specifics about EMV chip cards to broader questions about pricing models. There’s also an option to ask questions about particular credit card terminals. “Merchants can ask whatever questions they want. It’s a place where no one is dictating what they need to know. They’re telling us what they need to know, and we provide the answer.”

CardFellow, LLC has been helping businesses find the most competitive credit card processing solutions since 2006. The company offers resources for businesses seeking processing, including an app to secure instant quotes from pre-screened credit card processors. CardFellow also offers an extensive product directory with one-click options to add equipment to quotes, and a review system for consumers to read or post about experiences with processors or equipment. Merchants remain anonymous so they can review quotes without the pressure of sales calls. Based in Connecticut, CardFellow provides services to businesses throughout the United States.

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Ellen Cunningham
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