Chestnut Global Partners and the EAPA Publish 2016 Global Report on EAP, Scientifically Demonstrating Positive Workplace Outcomes

Share Article

CGP’s Workplace Outcome Suite used to assess 13,400 users globally in quantifying the effectiveness EAP has in improving workforce readiness and productivity.


We are pleased that our findings support the efficacy of EAP as it relates to workforce readiness and productivity.

Chestnut Global Partners (CGP) and the Employee Assistance Professionals Association (EAPA) today announces the 2016 Global Report on EAP, which scientifically measured the workplace effects of EAP-related services on five workplace variables: absenteeism, presenteeism, work engagement, workplace distress and life satisfaction. Using CGP’s Workplace Outcome Suite (WOS), the report assessed 13,400 EAP users both before and after EAP use, and demonstrated that EAP intervention can be highly effective at improving these five (5) workplace variables.

“The WOS is the most effective and accurate measure for evaluating work-related outcomes of services provided by EAPs, which is why EAPA has been actively promoting its adoption as a standard EAP practice,” said Greg DeLapp, CEO of EAPA. “This is the only way as a field we will ever be able to truly compare and study outcomes across program models, industries, geographies, referral types, and other variables. We are pleased that our findings support the efficacy of EAP as it relates to workforce readiness and productivity.”

The WOS is now in use by over 600 EAP organizations and stands apart from other outcome measures as it is psychometrically tested, validated, workplace-focused, easy to administer and available free of charge. The WOS brings EAP in line with the data-driven approaches that are changing the way organizations conduct all phases of their business—from product design to customer service, to marketing and talent acquisition. The 2016 Global Report demonstrates that the WOS is working not only in the U.S., but across various borders and cultures.

“The historical focus for measuring EAP success has been on utilization rates, client satisfaction, and occasional surveys of symptom reduction or problem resolution – but none of these are actual workplace outcomes,” said Dr. Dave Sharar, a Research Scientist with CGP’s Commercial Science Division. “Companies, government agencies, and other organizations in today’s world are looking for objective data to validate and justify all expenditures. The WOS helps EA professionals do just that in a credible way.”

Key Report Findings

13,400 EAP users were assessed both before and after EAP use with the Workplace Outcome Suite. The data were analyzed by examining changes in average WOS scores for a period of 30 days before clients received EAP services, then 90 days after services were rendered.

Change in Work Absenteeism

  •     Before: participants missed 12.2 hours of work (over the 30-day period).
  •     After: participants missed 6.5 hours of work.
  •     46.6% improvement.

Change in Work Presenteeism

  •     Before: presenteeism accounted for 3.3 hours of work per participant.
  •     After: presenteeism dropped to 2.4 hours per participant.
  •     26.7%.improvement.

Change in Work Engagement

  •     Before: participants were engaged for 3.2 hours.
  •     After: they were engaged for 3.4 hours.
  •     7.1% improvement.

Change in Work Distress

  •     Before: participants reported 2.2 hours of work distress.
  •     After: 1.9 hours of work distress.
  •     12.8% improvement.

Change in Life Satisfaction

  •     Before: 3.0 hours of life satisfaction.
  •     After: 3.6 hours.
  •     21.9% improvement.

The 2016 Global Report on EAP can be viewed at

About the International Employee Assistance Professionals Association (EAPA)

The International Employee Assistance Professionals Association (EAPA) is the world’s largest, oldest, and most respected membership organization for employee assistance professionals. With members in over 40 countries around the globe, EAPA is the world’s most relied upon source of information and support for and about the employee assistance profession. EAPA publishes the Journal of Employee Assistance, hosts the Annual World EAP Conference, and offers training and other resources to fulfill its mission. EAPA’s mission is to promote the highest standards of EA practice and the continuing development of employee assistance professionals, programs and services. For more, visit

About Chestnut Global Partners

Chestnut Global Partners (CGP) is a behavioral health organization based in Bloomington, IL that offers a full range of culturally aware employee assistance and related workplace services. CGP combines EAP with wellness, disability, high risk maternity, employee safety and compliance management programs, designed to promote employee well-being, improve performance and reduce absenteeism.

Chestnut Global Partners serves companies in over 140 countries, including Brazil, China, India, Mexico, Russia, Central Europe and North American Native American Tribes and Casinos. Chestnut Global Partners’ Division of Commercial Science develops and deploys scientific assessment technologies, outcome measures, and analytical methodologies so that EAPs, wellness companies, disease management entities and purchasers the world over can determine the effects and/or worth of their programs. For more, visit

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Charles Epstein
(561) 470-0965
Email >

Dave Sharar
Follow us on
Visit website