Enotria&Coe Gains Significant Cost and Time Savings with Automated Order Processing

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Enotria&Coe order entry time was cut from 45 minutes per order to under one minute.

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Before Esker, we were having to spend 45 minutes to input one of our customer’s multiple line orders but today that same order takes under one minute with just a couple clicks of a mouse

Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been selected by premium wine distributor, Enotria&Coe, to improve the speed and efficiency of its sales order management process through the use of Esker’s Order Processing automation solution.

When Enotria acquired Coe Vintners to form Enotria&Coe, it quickly realized that doubling in size was going to have a significant impact on sales order workload. Consequently, Enotria&Coe contacted Esker with an initial order automation inquiry and Esker and Enotria&Coe were able to quickly identify how automation could help manage the company’s increased order volume without increasing headcount.

Having an automated sales order solution in place as soon as possible was of paramount importance to Enotria&Coe, as it was struggling to effectively manage the increased workload. Prior to Esker, Enotria&Coe was processing around 7,500 orders per month manually. This process was labor-intensive, time-consuming and costly, with a high volume of data input errors.

“Just 10 weeks after the initial meeting we were already in production, which was a great achievement as time was of the essence,” said Venn Luscombe-Mahoney, head of technology at Enotria&Coe. “Esker has been committed and responsive throughout the whole process, and we’ve been amazed at how quickly they have been able to react to our requirements. With Esker’s order processing solution, we are now managing double the workload without having to double our workforce.”

While only the first phase of the project is fully implemented, Enotria&Coe has already achieved a number of both soft and hard benefits, particularly in terms of staff productivity and increased visibility. “Esker has enabled us to minimize data input errors and our team is more productive,” said Venn. “I get visibility over the entire process and am able to manage my team more effectively. Before Esker, we were having to spend 45 minutes to input one of our customer’s multiple line orders but today that same order takes under one minute with just a couple clicks of a mouse.“

Venn concluded: “Over the coming months we will continue to work closely with Esker and move into the second phase of our project, which will allow Enotria&Coe to achieve our ultimate goal of becoming fully automated with all document processes and further enhance the business benefits already gained.”

About Enotria&Coe
Enotria, founded in 1972, quickly became a leading player in the exceptional wines market after merging with competitor Coe Vintners in August 2015. Coe Vintners, founded in 1930, was a UK leading wholesaler of premium on trade champagnes, wines and spirits. Together, Enotria&Coe is set to become the market-leading drinks distributor to the UK trade.

With over 270 employees, 100 of which are located at its head office in London, and a strong sales team spread nationwide, Enotria&Coe currently has 300+ suppliers and 4,200+ customers supplying wines and spirits from all over the world.

About Esker
Esker is a worldwide leader in cloud-based document process automation software. Esker solutions help organizations of all sizes to improve efficiencies, accuracy, visibility and costs associated with business processes. Esker provides on-demand and on-premises software to automate accounts payable, order processing, accounts receivable, purchasing and more.

Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France and U.S. headquarters in Madison, Wisconsin. Last year Esker generated 58.5 million euros in total sales revenue. For more information on Esker and its solutions, vi sit http://www.esker.com. Follow Esker on Twitter @EskerInc and join the conversation on the Esker blog at blog.esker.com.

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Donna Brannin
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