Winning this Guildmaster Award as a result from the feedback of our satisfied customers is validation that we are succeeding in our mission - Rick Wuest, CEO
Lanham, Maryland (PRWEB) June 14, 2016
Thompson Creek Window Company has received the 2016 Guildmaster Award for showing a continued commitment to service excellence for fourth consecutive year. GuildQuality, a third-party customer satisfaction surveying company based in Atlanta, has powered the Guildmaster Award since 2005 to celebrate service excellence among home builders, remodelers and contractors.
Thompson Creek Window Company was recognized by GuildQuality for delivering exceptional customer experiences. GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. In determining the companies who were recognized with this honor, GuildQuality considers two primary metrics: the percentage of customers who would recommend your business and the percentage of customers who responded. Thompson Creek Window Company achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.
Thompson Creek has implemented a very comprehensive customer survey system, where they measure and review all aspects of their performance. They ask their customers to review the initial home visit and consultation, installation, scheduling and final product. Management studies the customer reviews on a regular basis. All of this attention to each and every customer comment has helped Thompson Creek to make improvements with 100% customer satisfaction as their goal.
“We are proud to be honored as one of this year’s Guildmaster Award winners. Total customer satisfaction is the driving force behind how every Thompson Creek employee performs their job,” said Rick Wuest, President and CEO of Thompson Creek Window Company. “Winning this Guildmaster Award as a result from the feedback of our satisfied customers is validation that we are succeeding in our mission.”
For more on the 2016 Guildmaster Award and qualifications, visit http://www.guildquality.com/guildmaster/.
About Thompson Creek
Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek Window Company began as a manufacturer of maintenance-free, energy-efficient vinyl windows. Since that time, Thompson Creek Window Company has evolved into one of the leading specialty home improvement contracting companies in the nation. The company’s product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek Window Company is headquartered in Lanham, Maryland and recently moved into a 117,000-square-foot building in Upper Marlboro to house its new manufacturing and warehousing operations. Thompson Creek employs over 400 people in the Washington D.C. and Baltimore, MD region.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset - their reputation. Our members rely on our service to gather customer feedback, measure satisfaction, and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit http://www.guildquality.com.