The Best CRM Software for Small Businesses According to G2 Crowd Summer 2016 Rankings, Based on User Reviews

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G2 Crowd finds ProsperWorks CRM tops highest overall satisfaction ratings while Salesforce CRM earns highest overall market presence score

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G2 Crowd, the world’s leading business software review platform, today released the Summer 2016 Small-Business CRM Software Grid report to help small businesses make the best customer relationship management (CRM) technology decision. Salesforce CRM, HubSpot CRM, Nimble, Pipedrive, PipelineDeals, and Zoho CRM were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.

ProsperWorks CRM,, Contactually, Salesnet, Vtiger CRM,Prophet CRM, Base CRM, Pipeliner CRM, Membrain, Insightly, amoCRM, InfoFlo Software, Apptivo, Relenta CRM, Really Simple Systems,You Don't Need a CRM!,, and iSEEit were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. ProsperWorks CRM earned the highest overall satisfaction score, while Salesforce CRM earned the highest overall market presence score.

The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

About the Small-Business CRM Software Grid report:

•The report is based on more than 4,380 reviews written by business professionals.

•Of the 138 products listed in G2 Crowd’s CRM category, the ranked products each received ten or more reviews and were reviewed by users at companies with 50 or fewer employees.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages more than 90,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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Adam Beeson
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