Utilities have become laser-focused on customer service...KeepTRAC meets and exceeds those expectations.
Jacksonville, Fla. (PRWEB) September 07, 2016
Bill2Pay and Meridian Integration are excited to announce the release of KeepTRAC, an innovative customer portal that pairs the latest billing & payment technology with a comprehensive customer engagement platform. KeepTRAC is the result of a collaborative effort between Bill2Pay, an industry leader in billing & payment solutions, and Meridian Integration, a leading information technology consulting firm and software development company. KeepTRAC is now available to utilities as an all-in-one customer-centric solution, providing superior service and advanced features which significantly increase the information available to their customers.
KeepTRAC allows utilities to connect with their customers in ways that go beyond traditional monthly bills and payments. Customers can choose to communicate with their utility provider via numerous channels, including: instant online connectivity from any device, email communications, and text messaging. Customers can also receive and pay their bills online or via text.
Users of the KeepTRAC portal also have access to up-to-date usage information, self-service options, and tips to reduce their energy usage. These features allow customers to monitor and adjust their consumption, potentially reducing their monthly utility costs. This cloud-based platform is also cost-effective for utilities – KeepTRAC clients can be up-and-running in half the time and at half the cost of most competitor solutions.
“Utilities have become laser-focused on customer service in the past five years. They are looking for the best ways to meet the increasing demands of their customers with superior customer service options along with better, more comprehensive usage information," said David Graham, Bill2Pay’s CEO. "KeepTRAC meets and exceeds those expectations."
“KeepTRAC is designed to deliver an affordable, state-of-the-art option to utilities who seek to meet the rapidly increasing demands of their customers. The Utility Industry has already started to embrace our innovative customer engagement platform,” said Zendrick Cunningham, Meridian Integration’s CEO.
Bill2Pay has been offering the latest in billing and payment solutions to the utility industry and municipal and state governmental entities since 1992. Consistently leveraged to boost customer satisfaction for its clients, Bill2Pay’s solutions are built using real-time architecture and the most-advanced technology. Bill2Pay has offices in Jacksonville and Clearwater, Florida and serves the entire U.S.
Meridian Integration, LLC, Jacksonville, Fla., is a full-service technology solutions firm founded in 2008, which is focused on providing cost-effective products and services to the utility industry. Meridian has a team of experts dedicated to providing managed services, consulting services, advisory services, and training to its many utility clients in the United States and abroad. In addition to these services, Meridian’s product development arm provides innovative solutions to critical utility-based IT problems.