Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

CRMXchange’s Best Practices in Workforce Management & Performance Optimization Virtual Conference
  • USA - English


News provided by

CRMXChange

Oct 06, 2016, 09:00 ET

Share this article

Share toX

Share this article

Share toX

Workforce and Performance Management Virtual Conference
Workforce and Performance Management Virtual Conference

“Professionals at all levels can bring their knowledge up to speed without having to compromise their daily responsibilities." Sheri Greenhaus, Managing Partner, CRMXchange

Post this

Sarasota, Florida (PRWEB) October 06, 2016 -- Cyber M@rketing Services (CRMXchange), in conjunction with the Society of Workforce Planning Professionals (SWPP), announced the schedule for their 9th annual Virtual Conference, which takes place October 31st – November 4th, at http://www.ecrmevents.com The Conference features in-depth presentations by leading authorities that provide solutions to the most critical operating issues that contact center executives and managers face on a daily basis, such as scheduling and maintaining proper staffing levels, making more informed decisions for the contact center, agent empowerment, gamification and performance management solutions.

The Conference is fully interactive, with all seminars available at no cost. By making it possible for all customer care professionals within an organization to participate, this proven virtual event provides a comprehensive, convenient educational opportunity that no on-site conference can duplicate. All sessions are recorded and remain available online up to 7 days after the event.

The organizers of the November 2016 Virtual Contact Center Conference have put together a schedule of 10 thought-provoking live sessions conducted by recognized industry experts and respected solution providers: Aspect, Calabrio, inContact, Interactive Intelligence, NICE, Pipkins, Verint, and Workflex Solutions.

With a doctorate in organizational communication and a coaching certificate, Dr. Janel Anderson, brings research-based techniques, along with a deep understanding of human behavior, to the audience. Her Keynote Address, “Questions Are the Answer: A Prescription for Fresh Perspectives” is scheduled for Tuesday, November 1 at 12 noon Eastern. Dr. Anderson puts people in the mindset not only to ask more questions but the right kind of questions to truly elicit what people think . . . not what they want to hear.

The complete schedule of sessions includes

Monday, October 31, 2:00 pm Eastern. Pre-Conference: Effective Scheduling for the Back Office & Blended Environment - Presented by Craig Seebach, VP Business Strategy, WFO, Verint

Tuesday, November 1, 12:00 pm Eastern. Keynote - Questions Are the Answer: A Prescription for Fresh Perspectives - Presented by Dr. Janel Anderson

Tuesday, November 1, 2:00 pm Eastern. Driving Performance through Actionable Insight & Agent Engagement - Presented by Dan Wolfgram and Carel Warfield, Aspect

Tuesday, November 1, 4:00 pm Eastern. Strategic Planning: A Better Way to Make Decisions in Your Contact Center - Presented by Ric Kosiba, Vice President, Decisions, Interactive Intelligence and Founder of Bay Bridge Decision Technologies

Wednesday, November 2, 12:00 pm Eastern. The Ins and Outs of Omnichannel Forecasting and Scheduling - Presented by Brian Spraetz, Senior Product Marketing Manager, inContact

Wednesday, November 2, 2:00 pm Eastern. Best Practices for Increasing Schedule Flexibility - Roundtable Sponsored by Calabrio

Wednesday, November 2, 4:00 pm Eastern. How to Transform Contact Center Agents into Active Workforce Management Partners - Presented by Larry Schwartz, Chairman and CEO of WorkFlex Solutions, LLC

Thursday, November 3, 12:00 pm Eastern. Gamification Made Easy - Presented by David Taliancich, NICE Solutions Executive

Thursday, November 3, 2:00 pm Eastern. Essentials of Staffing: Models and Calculations for Contact Center Staff; Sponsored by Pipkins, Presented by Penny Reynolds, Founding Partner, The Call Center School

Thursday, November 3, 4:00 pm Eastern. Best Practices in 60 Minutes; Presented by Conference Sponsors

This highly anticipated final session is moderated by Vicki Herrell, Executive Director of SWPP. The roundtable format of “Best Practices in 60 Minutes” offers a continuous flow of strategic guidance and tips from conference sponsors, which participants can put to work immediately after the conference.

Conference attendees can also interact with their peers from all over the nation and the world as well as ask follow-up questions of presenters in the Networking Lounge. Visiting the Exhibit Hall enables them to find emerging solutions and obtain the latest information on hot topics. Customer care professionals can download product videos, press releases, and white papers to update their knowledge of everything needed to more efficiently manage contact centers of all sizes and descriptions.

“The ongoing growth of our virtual conference demonstrates the need for quality education that is accessible to time-challenged customer experience leaders,” stated Sheri Greenhaus, Managing Partner of CRMXchange. “Professionals at all levels can bring their knowledge up to speed without having to compromise their daily responsibilities. It offers all the benefits of an on-site conference without the need to pay registration fees and travel costs or spend time away from the office.” CRMXchange pioneered the development of virtual conferences for the contact center industry, and has organized and staged events since 2008.

CRMXchange is now celebrating its 20th year as the premiere destination for information on relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources. The Society of Workforce Planning Professionals is a membership association designed specifically to facilitate education and networking among workforce planning professionals in the contact center environment.

For more information about upcoming virtual conferences, visit http://www.CRMXchange.com and http://www.ecrmevents.com.

Sheri Greenhaus, CRMXChange, http://www.crmxchange.com, +1 9146466793, [email protected]

Modal title

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.