The Best Service Desk Software According to G2 Crowd Winter 2017 Rankings, Based on User Reviews

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G2 Crowd finds Freshservice tops satisfaction ratings while HPE Service Manager earns highest overall market presence score

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G2 Crowd, the world’s leading business software review platform, today released the Winter 2017 Service Desk Software Grid report to help businesses make the best service desk technology buying decision. Freshservice, Cherwell Service Management, Spiceworks Help Desk, ManageEngine ServiceDesk Plus, GoToAssist, JIRA Service Desk, and HPE Service Anywhere were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.

Samanage, EasyVista, Vivantio, SysAid, Agiloft, Web+Center, C2 ATOM, and iSupport Software were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Freshservice earned the highest overall satisfaction score, while HPE Service Manager earned the highest overall market presence score.

The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

About the Service Desk Software Grid report:

-The report is based on more than 795 reviews written by business professionals.
-Of the 61 products listed in G2 Crowd’s Service Desk category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages more than 110,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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Adam Beeson
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