Jive Communications Launches Cloud-Based Contact Center

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Utah-based Unified Communications company launches new product designed to increase efficiencies for incoming calls.

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Businesses can identify caller demand, better staff for peak times, and provide better response times to their customers,

Jive Communications announced the launch of Jive Contact Center, a cloud-based technology that fully integrates with Jive Voice—the company’s Hosted PBX service. Jive Contact Center delivers a broad set of contact center features and valuable real-time reports to enable better management of call queues and incoming customer calls.

“We’ve been excited about this product during its entire build,” said Jive CEO John Pope. “It addresses many critical staffing and customer service needs for thousands of our current customers. Many small and mid-size businesses need the functionality of an intelligent contact center, but until now, it has been cost prohibitive.”

Jive Contact Center provides businesses with advanced queue functionality and analytics on each call, enabling them to deliver higher levels of customer service. Business owners and call center managers will also have access to detailed agent reports which create accountability and improve the customer experience.

Jive Contact Center integrates seamlessly with Jive Voice, allowing customers to quickly connect incoming callers to the right person in the organization. This will be especially useful during the holiday season, allowing businesses to provide the best customer support during a typically busy time of the year.

“Our Contact Center provides a better brand experience for companies because businesses can identify caller demand, better staff for peak times, and provide better response times to their customers,” said Mike Sharp, Jive Chief Product Officer and COO.

The Jive Contact Center is now available for all Jive customers. To learn more about the cloud-based contact center and how it can help increase agent productivity and improve customer experience, visit http://jive.com/contact-center.

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