VoIP Innovations Receives 2016 Customer Experience Innovation Award from CUSTOMER Magazine

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VoIP Innovations’ Titanium III BackOffice honored for improving customer service technology

TMC Customer Experience Award
We always strive to debut products which will enhance the lives of our customers. Our BackOffice is the recipient of awards such as this one because we continue to update and add new, innovative features. - Dan Ravenstahl, President of VoIP Innovations

VoIP Innovations announced today that TMC, a global, integrated media company, has named its Titanium III BackOffice as a 2016 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2016 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

“We always strive to debut products which will enhance the lives of our customers. One such product is our BackOffice. It is the recipient of awards such as this one because we continue to update and add new, innovative features,” said Dan Ravenstahl, President of VoIP Innovations.

Titanium III, our advanced BackOffice, was designed to bridge the gap between the delivery of VoIP services and the operational processes needed to distribute these services. The BackOffice includes such highlights as their Brandable End User Portal, DID Wizard Management and Personal DID Inventory, Fraud Detection, Number Porting Features and more.

“Congratulations to VoIP Innovations for receiving a 2016 Customer Experience Innovation Award. The Titanium III BackOffice has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”

About VoIP Innovations
VoIP Innovations is an Inc. 5000 company that specializes in providing the largest DID and termination VoIP footprints in North America. Their network includes over 500,000 DIDs in stock in over 8,500 rate centers in the US and Canada. Recently, VoIP Innovations expanded their footprint to include DIDs in over 60 countries and now offers A-Z termination. VoIP Innovations is owned by ABG Capital and is based in Pittsburgh, PA. To learn more, please visit the VoIP Innovations Blog.

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC’s Marketplaces:

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases.
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads.
  • Publications, Display Advertising and Newsletters bolster brand reputations.
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit tmcnet.com.

Company Contact:
VoIP Innovations
Cherie Steffen
PR & Social Media Specialist
(412) 406-5328

TMC Contact:    
Jessica Seabrook
Marketing Director
203-852-6800, ext. 170

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Cherie Steffen
VoIP Innovations
+1 412-406-5328 Ext: 2311
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