Reflexis has Industry Leading 97 Percent Customer Retention Rate

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Leading Global Research Firm IHL Group Says Reflexis Has Highest Customer Retention Rate over 15 Years; Highest among Retail Store Operations Software Providers

Even after experiencing rapid growth in customer base, Reflexis continues to pay attention to the little details that keep customers coming back for more.

IHL Group, the leading global research and advisory firm specializing in technologies for retail and hospitality, announces Reflexis Systems, Inc. has the highest customer retention rate over more than 15 years among retail store operations software companies. IHL used the company’s Sophia lead generation system to determine Reflexis has achieved a remarkable 97 percent retention rate since the company’s founding in 2001. The Sophia database provides insight into nearly 300 types of hardware/software/services and key personnel for more than 5,000 retailers and restaurants in North America and Europe/Middle East/Africa.

IHL regularly collects data from retail technology vendors. The data they looked at included all Reflexis data since the founding of the company through 2016. Looking at this data, researchers are able to track software implementations and replacements. They concluded that over the course of 15 years, compared to other store operations technology vendors, Reflexis has had the highest customer retention rate for retail technology vendors.

“As a SaaS software company, for Reflexis to have such a high customer retention rate is a testament to the company’s culture of innovation and focus on customer service,” said Jerry Sheldon, Analyst at IHL Group. “Even after experiencing rapid growth in customer base, Reflexis continues to pay attention to the little details that keep customers coming back for more.”

“We are humbled to find that the Reflexis philosophy of putting customers first and re-investing our revenue back into research and development into our products has resulted in such value to the retailers we work with,” said Prashanth Palakurthi, CEO and Founder of Reflexis Systems, Inc. “This encouraging news furthers our resolve to continue providing the best service and devoting our resources to creating world-class software that solves retailers’ current and emerging challenges.”

About IHL Group
IHL Group is a global research and advisory firm specializing in technologies for the retail and hospitality industries. The company, based in Franklin, Tenn., generates timely data reports, offers advisory services and serves as the leading retail technology spokesperson for industry and vendor events. To learn more, visit

About Reflexis Systems, Inc.
Reflexis is the pioneer in real-time store execution and workforce management solutions that enable retailers to execute their customer engagement strategy flawlessly and uncover profit. The Reflexis platform of real-time store execution, task management, KPI/compliance, time and attendance, and labor scheduling (including budgeting, forecasting, and employee self-service) enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics and alerts.

For the past 15 years, more than 200 of the world's best companies in multiple vertical categories such as retail, hospitality, and Quick Serve Restaurants have reported dramatic improvements in compliance with corporate strategies; higher productivity of corporate, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management and real-time execution solutions. Reflexis StorePulse® (patent pending) synchronizes activities with real-time KPIs, alerts, and customer demand. Stores, hotels, and restaurants can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.

Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in Atlanta, London, Germany, and India, with additional sales offices in Latin America and Europe. For more information, visit Follow Reflexis on LinkedIn, Facebook, Twitter, YouTube, Google+, and Instagram

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