First started in 2012, Home Warranty Awards covered three categories – Best Regional, Best in Customer Service and Top Rated. The year 2017 has the exciting addition of another category - Editor’s Choice.
Grandville, MI (PRWEB) January 13, 2017
The leading home warranty research website HomeWarrantyReviews.com has proudly announced its 2017 awardees sourced from the user data collected over the entire year of 2016. For the past five years, HomeWarrantyReviews.com has credited Home Warranty companies annually with awards in various categories, helping the customers choose wisely and motivating the companies to strive for excellence in overall customer satisfaction. First started in 2012, Home Warranty Awards covered three categories – Best Regional, Best in Customer Service and Top Rated. The year 2017 has the exciting addition of another category - Editor’s Choice.
HomeWarrantyReviews.com presents Annual Home Warranty Awards 2017, with:
1. American Home Shield retaining its position as the recipient of the Top Rated Award.
2. Select Home Warranty bags the Best in Service Award
3. Best Regional Company Award goes to America's Preferred Home Warranty.
4. Lastly, HomeWarrantyReviews.com announces First American Home Warranty as the recipient of the Editor’s Choice Award for the very first time.
Chosen through careful assessment, the company which surpasses all others when it comes to customer satisfaction, coverage, superiority in all repair services and product quality receives the Top Rated Award. Best in Customer Service Award is presented to the Home Warranty Company that has outshined others when it comes to customer assistance and service. The Best Regional is awarded to the company that has excelled in providing services in a specific region, with high ratings in customer satisfaction. The last category, the Editor’s Choice award is presented to a company which is valued by the editors of HomeWarrantyReviews.com and ranks high on the evaluation of the digital experience of the website, customer reviews, complaint resolution, services and approval.
The selection is done through a three step process. First, the companies are screened and shortlisted, keeping in mind basic criteria such as a minimum requirement of five years in the industry, a customer base of at least 5,000 across the country and coverage of 75% or more of the states in the US. A secondary screening takes place in terms of information collected through research and customer reviews, grading each of the shortlisted companies on credibility, online presence, complaint resolution, retention and satisfaction rate of customers.
Lastly, the nominated candidates are then compared, results are tallied and a winner is chosen. The awards are decided upon and presented based on the information and ranking of the year gone by, for example, the Home Warranty Awards 2017 are based on the evaluation of the data from 2016. The process is independent, and all data are collected and analyzed entirely through an independent process on the site.
Winner’s Speak On The Annual Home Warranty Awards 2017
All of the winning companies collectively expressed gratitude for having won in their respective categories and are willing to do more for the customers. It’s evident here, in what they have to say-
American Home Shield - 2017 Top Rated
“We’re honored to be recognized by HomeWarrantyReviews.com and our customers for four years in a row. Our teams are committed to delivering a quality customer experience every time, and this award is a great example of that,” said Tim Haynes, president of American Home Shield, a ServiceMaster Global Holdings, Inc. (NYSE: SERV) company, a leading provider of residential and commercial services. “We understand the stress and worry that comes when home systems and appliances break down. It’s important that homeowners have a team of experts they can rely on and we are proud to serve as that partner for them.” he said.
First American Home Warranty - 2017 Editor’s Choice
“First American Home Warranty is proud to receive the 2017 Editor’s Choice Award from Home Warranty Reviews. This honor reflects our focus on customer satisfaction and the efforts of our dedicated employees to provide superior customer service. We continually strive to deliver the highest level of service, value, and convenience to homeowners who have put their trust in us, and will continue to work to improve their home warranty experience.” said Jeff Powell, president of the First American Home Warranty.
Select Home Warranty - 2017 Best in Service
“Select Home Warranty is very honored to be recognized as Home Warranty Reviews’ 2017 Best in Service Company. At Select, we have always strived to provide our customers with an exceptional experience; whether it comes to sales, service, claims or satisfaction. We are very proud to have attained our ranking of being the best in this category and we are committed to maintaining this standard as the level of service consumers can expect from Select Home Warranty.” said Joseph Shrem, president of the Select Home Warranty.
America's Preferred Home Warranty - 2017 Best Regional Company
“We are thankful to our Customer Service team for their dedication to service in earning this award. It is because of their efforts and God’s blessings we are experiencing tremendous success. Our team is always focused on treating our customers with respect and professionalism.” said Randy Caltrider, president of the America's Preferred Home Warranty.
A wholly independent website which strives to build a relationship between Home Warranty companies and customers, HomeWarrantyReviews.com has been a platform for information, reviews and complaint resolution for a decade now. Started in 2006, the site works towards bringing both research (in the form of articles) and ground level issues (through customer feedback) to the forefront, allowing individuals to make informed buying decisions. Over the years, the website has accumulated over 35,000 reviews from customers across the country.
Not only is it a platform for information, dialogue, and assessments, HomeWarrantyReviews.com provides customers with guidelines, tools like the Home Maintenance Calculator, and a fully functional Complaint Resolution Program. The tools arm customers with real-time estimates of costs and provide them with quotes from companies, while the Complaint Resolution Program helps fix issues between clients and companies without the hostility. Bridging the gap one step at a time, the website works towards providing the customer with information, hacks, tips, and tricks to maneuver the world of Home Warranty.