MaintenX International’s Approach to Work-Order Management Leads to Customer Satisfaction and Growth

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The company credits their self-performing technicians and unique business model for their post-recession growth.

With a commitment to quality and customer satisfaction, MaintenX International’s business model has revolutionized the facility maintenance industry with its distinctive method to facilities management. The company has a unique account management philosophy and approach to handling work-orders.

MaintenX uses a team of self-performing technicians, meaning they complete and manage the work themselves. This allows the company to guarantee the price, presentation and quality of the work they perform. However, the company also maintains a network of preferred vendor partners in the event there are not MaintenX technicians in the area.

“Our founders came up with a philosophy that differentiates us from other companies in our industry,” said Brett Herman, the Chief Financial Officer for MaintenX. “Instead of having a Rolodex with a list of vendors for plumbing, electrical or construction, we do all of these trades ourselves and we will also manage it for you. We are a one-stop-shop and there aren’t a whole lot of companies out there that do what we do.”

In addition to their unique business model, the company has implemented new technology to benefit their operations. Four years ago, MaintenX invested in proprietary software that not only helps manage work orders, but also ties in the customer for the description and payment process all in a single online portal. This streamlined approach to facilities management helps the company communicate real-time information on all aspects of a client's work order and offers proficient solutions for the customer.

“There are companies out there that just want to go out and fix things and they don’t care about effective technology or communicating results to the client,” said Darren Block, the Director of Credit and Finance for MaintenX. “But, that is so important to the customer, especially when you have a large retailer that has thousands of locations throughout the country. At MaintenX, we offer our customers a streamlined approach to maintenance to ensure it’s an efficient process.”

For more information about MaintenX, visit

MaintenX International is a fully licensed, facilities repair company. As one of the largest national self-performing facility maintenance and repair companies in the U.S., MaintenX has created a wide network of knowledgeable and professional technicians throughout the country. With their team of well-trained technicians, MaintenX self-performs and manages facility maintenance for their clients. In the event there is not a MaintenX technician in an area, the company has established a network of preferred vendor partners throughout the country for continued superior service for their clients. For over 30 years, MaintenX has been expertly serving multi-location retail stores, restaurant chains and Fortune 500 companies nationwide.

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Bill Schaphorst
MaintenX International
+1 813-297-9348
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