NACHA President and CEO Janet O. Estep Delivers PAYMENTS 2017 Keynote Address on Innovating to Enhance the Customer Experience

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Reports robust ACH volume growth, describes NACHA API standardization initiative, and new programs for Third-Party Senders and risk professionals.

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It is through NACHA’s varied programs, coupled with our steadfast support for inclusive engagement and collaborative self-governance, that we are seeing customer service enhancements and evolution on every level in this vibrant payments industry.

NACHA—The Electronic Payments Association® President and CEO, Janet O. Estep, provided the roadmap for “Innovating to Enhance the Customer Experience” today in a keynote address during the opening session of PAYMENTS 2017. The conference, which is the definitive destination for faster payments education, is being held now through April 26 at the Austin Convention Center in Austin, Texas.

“It is through NACHA’s varied programs, coupled with our steadfast support for inclusive engagement and collaborative self-governance, that we are seeing customer service enhancements and evolution on every level in this vibrant payments industry. At this event, we are here to not only talk about friction and risk – but all of us here at Faster PAYMENTS are also here to cheer payments successes, so others can learn from them,” she told a PAYMENTS audience of 2,300 attendees.

During her speech, Estep provided an update on the payments industry, and new payments solutions, including Same Day ACH; discussed how NACHA is working with the industry to address pain points with the help of APIs; and highlighted new NACHA programs, including the launch of NACHA Certified for Third-Party Senders and the new Accredited Payments Risk Professional (APRP) program for individuals focused on managing payments risk.

Estep also touched on what is becoming a very familiar theme for anyone in the payments industry: the continued robust volume growth of ACH transactions.

  • Last year saw four consecutive quarters of more than 5 billion electronic payments and a 5.4 percent growth rate in ACH transactions over 2015. That translates into more than 25 billion ACH payments with a value of $43 trillion.
  • 2016’s upward trend for ACH transactions also has carried over into 2017. With more than 5 billion transactions, first quarter ACH volume has increased by nearly 7 percent over the same quarter last year.
  • As overall ACH volume continues to grow, so does the adoption and implementation of Same Day ACH. This faster payment solution saw more than 13 million payments totaling more than $17 billion in the first quarter of 2017 . These numbers represent a 13.6 percent increase from the fourth quarter of 2016.

The ability to provide faster payments and enhance the customer service experience contributed in large part to the successful launch of Same Day ACH for credits and is just one of the reasons NACHA is excited about the potential of Same Day ACH for debits, which will be introduced in September.

Estep’s full remarks are available on

Follow NACHA on Twitter, LinkedIn, and Facebook. The conference hashtag is #PAYMENTS2017.

About PAYMENTS 2017
PAYMENTS 2017, the definitive destination for faster payments, is taking place April 23-26 at the Austin Convention Center in Texas. The conference is a proven, well-respected, and powerful event that provides attendees with the latest research, insights, trends and forecasts to support and drive payments innovation. This year, NACHA introduces the Faster Payments Experience, a consummate educational opportunity encompassing sessions and solutions that focus on real-time, same-day and other faster payments initiatives. Additional content is organized along five tracks — ACH; Risk & Compliance; Trending Now; Corporate & End-User Perspectives; and Payments Evolution — to address the topics of today that are impacting the payments space. The conference also offers a dynamic Exhibit Hall featuring top products and services shaping the future of payments. To learn more about PAYMENTS, visit Next year’s conference will be held April 29-May 2, 2018, in San Diego, California.

NACHA—The Electronic Payments Association
Since 1974, NACHA—The Electronic Payments Association has served as trustee of the ACH Network, managing the development, administration and rules for the payment network that universally connects all 12,000 financial institutions in the U.S by moving money and information directly from one bank account to another. Financial institutions exchange 25 billion ACH payments valued at $43 trillion annually. Through its collaborative, self-governing model, education, and inclusive engagement of ACH Network participants, NACHA facilitates the expansion and diversification of electronic payments, supporting Direct Deposit and Direct Payment via ACH transactions, including ACH credit and debit payments, recurring and one-time payments; government, consumer and business transactions; international payments, and payments plus payment-related information. Through NACHA’s expertise and leadership, the ACH Network is now one of the largest, safest, and most reliable systems in the world, creating value and enabling innovation for all participants. Visit for more information.

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Kendra Beasley
NACHA - The Electronic Payments Association
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