Bright Pattern Expands ServiceNow Platform’s Communication Channel Lineup

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Bright Pattern, leading provider of customer communications software, to showcase omnichannel communications for ServiceNow at KnowledgeNow 2017, May 7-11 in Orlando, Florida.

We are excited that ServiceNow users can now use any combination of communication channels to resolve customer inquiries.

Bright Pattern announced today their sponsorship at the annual ServiceNow Conference, KnowledgeNow 2017. The conference is known for bringing together IT, Customer Service, HR and Security professionals to connect with industry peers and learn about new topics and technologies.

Great service comes with great communication, and being able to communicate with customers across all channels has become the key in customer service management. Bright Pattern closes the gap in the ServiceNow platform channel lineup by offering pre-built applications that can improve communication over voice, messaging, email and video. Messaging includes Facebook Messenger LINE, Telegram, Viber, WeChat, as well as web chat and SMS.

Visit Bright Pattern at booth #640 to see a demo of the applications.

“We are excited that ServiceNow users can now use any combination of communication channels to resolve customer inquiries,” said Konstantin Kishinsky, CEO of Bright Pattern.

Talk with one of our executives at the event to schedule a personalized demo of Bright Pattern’s omnichannel applications that allows analysts to seamlessly switch between channels and work numerous channels and interactions simultaneously using patented omnichannel routing technology.

Tweet this: @BrightPatternUS to sponsor and exhibit at #Know17 by @ServiceNow #cctr #custserv

About Bright Pattern:
Bright Pattern’s cloud contact center solutions help simplify multichannel customer service for customers, agents and contact center managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.

About ServiceNow:
ServiceNow was founded in 2004 on a revolutionary idea to transform how work gets done across the enterprise. Our vision is to make it easier for employees to get their work done. Whether it is closing incidents, responding to alerts, managing customer requests, solving employee issues, or addressing routine tasks, teams can work on a single platform to drive action.

We started in IT by offering them a transformative way to deliver and manage services on a single cloud‑based platform, making them the backbone of the modern enterprise. Customers realized they could use this same platform to define, structure, and automate routine work from other departments. In response, ServiceNow launched cloud services for Human Resources, Customer Service Management, and Security Operations, and provided a set of common platform services for anyone to build workflow‑based business applications, delivering a System of Action for the enterprise.

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Shelby Faris
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