By integrating inContact’s Open Cloud Platform with our purpose-built Call Center Payments System, our combined teams have created a new benchmark in agent workflow optimization for contact centers that collect payments.
LAS VEGAS (PRWEB) May 08, 2017
Govolution, a leader in Call Center Payments, is attending inContact User Conference in Las Vegas, Nevada May 8-10, 2017. inContact and Govolution have partnered to provide secure payment acceptance for call centers through an integration with inContact’s Open Cloud Platform.
As a sponsor of the conference, Govolution’s Call Center Payments experts will share the latest innovations in Call Center Payments for inContact customers. The integrated Velocity Call Center Payments solution reduces call handle times, payment and fraud risks, and PCI exposure, and improves customer experience.
“By integrating inContact’s Open Cloud Platform with our purpose-built Call Center Payments System, our combined teams have created a new benchmark in agent workflow optimization for contact centers that collect payments,” said Greg Gentile, Govolution President. “We are thrilled to be working with a thought-leader in the industry, and are excited about the innovations already available to inContact customers through our partnership.”
The integration of the Velocity Call Center Payments System provides enhanced capabilities to inContact customers including:
- Fully integrated, turn-key payment solution
- ACD Integration with auto-look up
- IVR to Agent Desktop Integration
- Lowest Transaction Cost Routing
- Reduced PCI exposure
- Multichannel Agent View
- Audit Trails and Risk Management Reporting
“Legacy payment gateways and virtual terminals have not met the evolving demands and risks of today’s Call Centers,” said Greg Gentile. “inContact customers can now rapidly deploy the industry’s latest advances in call center payment technology, with integration completed and with virtually no project overhead.”
- Learn more about available cloud solutions from inContact
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit http://www.incontact.com.
Govolution is a leader in ePayment solutions, including purpose-built call center solutions that help improve interactions with customers by streamlining and securing payments. The Velocity Payment System is a service mark of Govolution, LLC, a wholly-owned subsidiary of First American Payment Systems, who is one of the fastest-growing payment processors in the United States, serving more than 140,000 merchants. The Velocity Payment System is certified with all major payment processors in the U.S., is re-offered by many of the largest banks in the country, and provides secure payments acceptance across all customer engagement channels.