Pypestream Certifies EY to Bring Smart Messaging to the Insurance Industry

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Pypestream’s smart messaging platform opens up a new channel of communication for insurance companies with customers, driving increased satisfaction, loyalty and ROI.

Building on the success of EY’s initial certification, Pypestream is rolling out the implementation program to train enterprises in additional verticals and educate additional businesses about the benefits of their solution.

Pypestream announced today that the Global EY organization will be its first officially-certified implementer for the insurance industry. By completing the ‘PypePro’ Implementation Partner Training Certification, EY firms are now equipped to implement and integrate the Pypestream solution, train customers on user on-boarding, inform messaging strategies and support existing customers about Pypestream’s technology and services. EY’s certification puts significant weight behind the increasing shift to AI and secure messaging in the enterprise.

Pypestream provides a complete SaaS solution to insurance companies and enterprises that enables real-time customer service, secure in-message billing and payments, and business process transformation. The simplified, three-step transformation results in on-demand connectivity across all devices between the consumer and the insurance provider. Pypestream does this by leveraging smart messaging, intuitive user experiences, and automation via chatbots and AI.

“Intelligent messaging is moving from insurance customer service to core operational functions,” said David Connolly, the EY Global Digital Insurance Leader. “Pypestream can provide a secure and user-friendly means to gather essential information allowing insurance policies to be issued, bills to be paid and claims settled without the involvement of insurance company representatives or agents.”

“There’s so much hype about artificial intelligence and messaging that businesses often struggle to grasp how to take advantage of it,” said Donna Peeples, Chief Customer Officer at Pypestream. “We bring the on-demand economy to enterprises by adopting a practical approach that leverages pragmatic AI and smart messaging. It’s easy, seamless and allows businesses to engage with their customers in a secure and compliant way.”

The certification program covered a comprehensive breakdown of Pypestream’s solution including the smart messaging platform, sales and user on-boarding strategies, reporting and analytics, system integrations, and process automation via AI and chatbots. EY will now work to bring Pypestream’s customer engagement solution to a vast network of clients and customers while providing the global horsepower and expertise to quickly and efficiently scale the Pypestream platform.

Pypestream is a NYC-based technology company that has already enjoyed significant success across multiple industries – securing confidential deals with customers in the healthcare, insurance, utilities, telecommunications, and government sectors. In addition, Pypestream has partnered with Insurance Thought Leadership — a respected industry voice — to educate insurance leaders on how Insurtech is evolving.

“Pypestream’s customer engagement solution is just the beginning of the trend we’re seeing industry-wide to implement smart, secure messaging strategies to meet customers where they are,” said Dave Dias, founder and chairman of Insurance Thought Leadership.

EY’s certification adds to Pypestream’s strong momentum in 2017 after recently announcing $15 million in funding, three core patents with the USPTO, and an expansion of their executive team.

Building on the success of EY’s initial certification, Pypestream is rolling out the implementation program to train enterprises in additional verticals and educate additional businesses about the benefits of their solution.

For details on the PypePro Implementation Certification Program, visit


About Pypestream

Pypestream works with enterprises everywhere to bring them into the on-demand economy and allow them to meet today’s consumer where they are. Through Pypestream’s Customer Engagement Solution, businesses connect with customers using smart messaging, enabling increased satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.

The Pypestream solution encompasses the consumer-facing mobile app, Smart Messaging Platform, agent console, supervisor dashboard, analytics and reporting, and web chat widgets. Pypestream also integrates with existing contact center platforms and customer mobile apps. All this is augmented with Pypestream’s Customer Experience team to ensure best practices in messaging and end-user onboarding.

Businesses use Pypestream for customer service, marketing, billing, and internal processes. Industry verticals served include. Customers include Lynx Services, a Solera Company; and Discovery Health, among others.

Visit Pypestream for more information.

Pypestream PR Contact:
David Henderson

About EY
EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit

EY PR Contact:
John La Place
Associate Director

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Allan Stormon

Allan Stormon
since: 05/2015
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