Arizona Association of Realtors Chooses Valor Global for IT Managed Services

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Arizona Association of Realtors makes conscious effort to remain cost-effective for their members by partnering with Valor Global to improve operational efficiency.

Valor Global, a leading provider of IT Managed Services, Technical Support Services, and Contact Center Services, is proud to include the Arizona Association of REALTORS® (Arizona REALTORS®) to their growing customer base. Under the terms of the multi-year contract, Valor will provide Systems Management, Network Management, SQL Database Management, Microsoft Active Directory and Exchange Management and Storage and Backup Management.

“The Arizona REALTORS® makes every effort to manage our operations efficiently to make doing business with us affordable for our members,” said Nick Catanesi, VP, Business Services & Technology. “Partnering with Valor gives us access to a stable and deep talent pool at a cost-effective and controlled price. We are pleased to have found an Arizona-based partner to help us regain focus on our core mission, which is service to our members and community.”

“Providing critical 24/7 service, using a broad talent pool and retaining that talent, can be costly. Valor focuses on building quality relationships internally, as well as externally, creating a virtuous circle where communication and collaboration nurtures the engagement and vice versa,” said Sheri Cusanek, Director of Client Services and Partner Alliance. “We are proud to show turnover metrics well below industry standard.”

About The Arizona REALTORS®:

The Arizona Association of REALTORS® (Arizona REALTORS®) represents more than 45,000 members who hold active real estate licenses and subscribe to a strict Code of Ethics and Standards of Practice established by the National Association of REALTORS®. In addition to providing a number of member benefits and services including risk management, education and a legislative voice, Arizona REALTORS® is dedicated to the protection of private property rights for all Arizonans.
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About Valor Global:

Valor Global is a world-wide leader in IT Managed Services, Technical Support Services, and Contact Center Services. Founded in 2004, the company employs more than 900 people throughout North America, Costa Rica, the Philippines, and Germany. The company offers cost-effective and flexible on-shore, near-shore, off-shore, and hybrid support options to include service desk, cloud and hosting solutions, managed IT services, application management, professional services and contact center solutions.

Valor leverages ITIL and LEAN methodologies to provide best of class support with a focus on continuous improvement and is a leader in providing and improving Net Promoter Score (NPS) for its customers.

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Kathy Kreblin
Valor Global
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