The Chartis Group Adds Glenda Owen and Todd Bankhead to Revenue Cycle Leadership Team

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New principals bring deep expertise critical to addressing today’s demand for a fundamentally different revenue cycle

The Chartis Group, a national advisory services firm dedicated to the healthcare industry, is pleased to announce the promotion of Glenda Owen and the addition of Todd M. Bankhead to their revenue cycle leadership team.

“During this uncertain time in healthcare, provider focus on the full revenue ecosystem is paramount,” says Kevin Ormand, Director and Revenue Cycle Practice Leader at The Chartis Group. “Both Glenda and Todd bring unique experience in provider operational leadership roles, advising and leading strategic revenue cycle transformation — and have delivered significant results. Additionally, they have served as forward-thinkers, contributing to the industry thought leadership on the future state of revenue cycle.”

Mr. Ormand adds, “the revenue cycle has not traditionally been viewed as a strategic enterprise imperative — yet, today’s political, regulatory and industry landscape demands a revenue cycle that’s fundamentally different. The enterprise’s continued viability to deliver on its mission depends on it. With the added leadership of Todd and Glenda, Chartis is helping leading providers take an innovative approach to addressing the changes that lie ahead and drive revenue improvement across the entire ecosystem.”

Glenda Owen was recently promoted to Principal. Ms. Owen has over 30 years of experience in hospital and physician practice revenue cycle operations. Prior to joining Chartis, she served as Vice President of Finance/Revenue for the Seton Healthcare Family. There, Ms. Owen led multiple process improvement initiatives that contributed directly to net operating income; the largest of which was an inpatient charge capture and reconciliation initiative that yielded more than $60 million in incremental net revenue over a three-year period. Another accomplishment in this role included the reduction of accounts receivable days from the upper 80s to the mid-40s with sustained cash collections of 100 percent of 60-day prior net patient service revenue. Throughout her career, she has worked in academic medical centers, multi-facility/multi-regional integrated healthcare delivery networks and pediatric facilities. She has presented at HFMA and other professional organizations on ICD-10, clinical documentation improvement, financial impact of ACA on healthcare organizations, charity care and financial implications of the industry transition from inpatient to ambulatory care.

Todd M. Bankhead joined the firm in February as a Principal. Mr. Bankhead’s expertise in integrating, refining and expanding operations has resulted in demonstrated measurable operating income and margin growth in several recognized healthcare organizations in the academic, integrated delivery network and for-profit healthcare provider arenas. He has been instrumental in successful revenue cycle turnarounds, leading revenue cycle staff engagement turnaround, clinical collaboration, labor productivity and growth. Prior to joining Chartis, Mr. Bankhead served as the Vice President for Corporate Revenue Cycle at Wake Forest Baptist Health Medical Center where he was involved in a significant financial turnaround initiative. Previously, Mr. Bankhead was the Chief Operating Officer for Patient Financial Services and Director of Operations for the largest public health system in the United Arab Emirates. During his 24 years in the industry, he served in other leadership roles including CIO for a large medical center, AVP for the largest municipal hospital association in New York, and as an Officer in the United States Air Force Medical Services Corps.

To learn more about Chartis’ revenue cycle capabilities, visit and read the latest white paper on rethinking revenue cycle transformation.

About The Chartis Group
The Chartis Group® (Chartis) provides comprehensive advisory services and analytics to the healthcare industry. With an unparalleled depth of expertise in strategic planning, performance excellence, informatics and technology, and health analytics, Chartis helps leading academic medical centers, integrated delivery networks, children's hospitals and healthcare service organizations achieve transformative results. Chartis has offices in Boston, Chicago, New York, Minneapolis, Portland and San Francisco. For more information, visit

Amy O’Brien
Principal and Vice President of Strategy and Business Development
The Chartis Group

Terri Sanders
Director of National Marketing
The Chartis Group

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