Homeowners have come to expect the same instantaneous experience with their Condo or HOA as they do with the apps they use to access consumer data.
Clearwater, FL (PRWEB) May 16, 2017
TOPS Software, makers of TOPS [ONE]® Community Association Accounting Software, announced today the release of the new Owner Access Portals feature, available at no additional cost to all TOPS [ONE] clients.
Owner Access Portals give condo and HOA management teams the ability to provide self-service access to all of the homeowners in the communities they manage. With Owner Access, individual homeowners can access their account details online. Owners can perform a variety of activities on the portal, depending on the settings the management team defines. Available features communities can provide to homeowners include:
- View a running log of recent account activity from both the management team and themselves.
- Look up important account information such as their current account balance, payment history and open violation or service request tickets.
- Communicate with the management office via notes and comments on open activities.
- Link to payment processor to pay assessments and fines online.
For management companies and self-managed community associations who field tens of thousands of incoming phone calls from homeowners every year, self-service tools such as the Owner Access Portal are particularly appealing.
“Homeowners have come to expect the same instantaneous experience with their Condo or HOA as they do with the apps they use to access consumer data. With Owner Access Portals in TOPS [ONE], Management Companies can provide exactly that experience, in a simple, easy-to-use app.” Mike Hardy, President of TOPS Software contends, “The homeowner wins because they gain instant access to the data they need. The management company wins because they have reduced the number of incoming calls without increasing costs in any way. It’s a win-win for all.”
Owner Access Portals have been designed to give management teams plenty of flexibility, including the ability to:
- White-label the service under the branding of the management company’s logo and color theme
- Link to the Owner Access Portal from their existing website or social media pages
- Define custom settings based on the rules and regulations that are unique to each community they manage.
Owner Access Portals are included automatically for all TOPS [ONE] clients, so there are no additional costs or fees to contend with.
ABOUT TOPS SOFTWARE
TOPS Software, the leader in Condominium and HOA management software solutions, is committed to providing modern technological solutions to the community association management industry. TOPS products are used by thousands of organizations to manage millions of homes across the United States. Learn more about TOPS at http://www.topssoft.com.