Samanage Wins Gold in the 12th Annual IT World Awards

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Samanage Service Desk and Samanage Customer Support are Recognized for Best ITSM Product of the Year and Best IT Customer Service Team of the Year

Samanage, the Service Success Company, announced today that Network Products Guide, the industry's leading technology research and advisory guide, has named Samanage a gold winner of the 12th Annual 2017 IT World Awards® in both the best ITSM product of the year and best IT customer service team of the year categories. Additionally, Samanage was named a bronze winner in the best IT software company of the year category. Network Products Guide’s IT World Awards are the world's premier information technology awards and they honor achievements in every facet of the IT industry. These recognitions come from industry and peer evaluations.

Samanage Service Desk was recognized as the best ITSM product of the year, giving customers a single solution for all service requests, while enabling improved visibility, efficiency and communication. Samanage follows a continual service improvement model, delivering valuable integrations and enhancements and making them available to customers immediately.

The Samanage support team, led by Matt Stone, director of global support, was honored for their outstanding customer service. The team champions Samanage’s mission of enabling service success for customers every day. The team was also recognized for their 97 percent customer satisfaction rating and excellent customer reviews. “Our team is never satisfied until they have received confirmation from the customer that their problem is solved and their expectations have been met,” said Stone.

An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual IT World Awards recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.

“It’s an honor to be named a gold winner by IT World Awards and to be recognized for our product and the top-grade customer service provided by our support team,” said Doron Gordon, founder and CEO, Samanage. “These awards highlight our drive to be the game changers in the IT service management industry and to create service success for our customers.”

About Samanage
Samanage is the Service Success Company, enabling modern organizations worldwide to deliver a superior service experience to their employees. Samanage’s enterprise service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, Samanage gives service providers the ability to rapidly and consistently deliver the services that employees need to get work done.
Samanage is the service management industry’s most reviewed IT service desk solution, according to customer reviews. To learn more about Samanage, please visit or call 1-888-250-8971.

About NPG’s IT World Awards
As the industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards are part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globee Fastest Growing Private Companies Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit

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