Redwood City, California (PRWEB) May 23, 2017
Cyara, the market-leading provider of an omnichannel CX agility platform, today announced the new Cyara Mobile App, which allows organizations to monitor their customer experience and triage production-impacting incidents anytime, anywhere.
Cyara Mobile App gives up-to-the-minute status reports on an organization's customer experience, enabling them to make operational decisions and drill down to the source of an issue while on the go. The mobile-optimized Executive Dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the CX metrics that are most relevant to them, and configure push notification alerts accordingly.
Built on the most easy to use and intuitive CX testing and monitoring product on the market — the Cyara Platform — the Cyara Mobile App also provides the ability to look at CX failures and delays in detail and even listen to calls so organizations can hear what went wrong.
A ticker feature built into the App improves team communication and drives faster incident response and resolution by showing relevant messages to stakeholders across the business.
Cyara Mobile App is the newest addition to the Cyara Platform product portfolio, and can be configured to monitor other vendors’ systems through REST API calls.
“This is a real game-changer for organizations looking to accelerate innovation and deliver trusted CX because it allows them to identify issues immediately so they can get to work on resolving them,” said Alok Kulkarni, CEO Cyara.
“In the CX space, velocity is key and the more time a customer spends being frustrated by poor audio quality or an unresponsive web chat client, the more likely they are to take their business somewhere else. And the longer you as an organization don’t know that there are CX issues, the bigger the impact on your customer experience,” he said. “Having centralized and visualized information about those issues in a highly customizable, responsive mobile format is what makes the Cyara Mobile App a very powerful tool for monitoring, communication and teamwork.”
The App will be unveiled at CX17 Indianapolis, 22-25 May, where Cyara is a sponsor.
About Cyara
Cyara was founded in 2006 with a mission: gather the best expertise in the industry to reinvent customer service. Today, Cyara has fulfilled that promise, as the market-leading provider of an omnichannel discovery, testing and monitoring SaaS platform. Hundreds of the world’s most elite companies use Cyara’s Platform to accelerate the delivery of seamless and frustration-free customer experiences across every channel. Thanks to Cyara, organizations with combined revenues of over $3 trillion deliver billions of flawless customer interactions every day.
Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support in 2015 and was Frost & Sullivan Australia’s 2016 Vendor of the Year for Customer Interaction Management Platform Testing.
For more information, find Cyara on LinkedIn, Twitter, Facebook and YouTube.