G-Cloud 9 supplier status for Marval and its service management software

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Marval's IT Service Management (ITSM) Software as a Service (SaaS) solution, MSM, is listed on the United Kingdom's Government’s Crown Commercial Service latest procurement framework, G-Cloud 9.

MSM has long been the choice of government departments, local authorities and the wider public sector organisations to deliver quality services with successful business outcomes

G-Cloud 9 is part of the UK government's Information and Communication Technology (ICT) strategy, to help the digital transformation of public services by providing a market place to source and purchase cloud based technologies. These subscription-based services can be easily scaled up or down, based on the changing needs of an organisation and its users.

Greg Pritchett, Managing Director of Marval, “It is important for public sector organisations to know they can partner with a company that continues to ensure its products and services are fit-for-purpose, scalable and deliver outstanding value. The Digital Marketplace is helping those seeking to transform public services by making procurement simpler, easier and faster.”

Marval MSM is powerful 100% ITSM software solution available as either a cloud-based (SaaS) or an on-premise solution, providing ITSM process automation, ease of use, performance functionality and flexibility. With underpinning professional services and support, MSM has long been the choice of government departments, local authorities and the wider public sector organisations to deliver quality services with successful business outcomes.

Marval MSM, is certified as ITIL process compliant to gold level under the AXELOS ITIL Software Scheme and assessed by PinkVERIFY - to 15 processes. The product has been designed to support ITSM good practice frameworks and standards.

Marval MSM can be purchased through the Digital Marketplace


About The Crown Commercial Service
The Crown Commercial Service (CCS) has brought together Government’s central commercial capability into a single organisation, amalgamating Government Procurement Service with other commercial teams from the Cabinet Office and central government departments.

CCS is an executive agency of the Cabinet Office and operates as a trading fund under the Government Trading Funds Act 1973. Their remit is to work with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery.

The CCS goal is to become the “go-to” place for expert commercial and procurement services.
With both service delivery and advisory capability, services include contract management and supplier performance management to ensure that the Government acts as a true, single customer; freeing up individual organisations to focus their procurement expertise on what is unique to them.

About Marval
Marval is committed to the ongoing development of integrated ITSM software, backed by a mature implementation approach, finely honed after more than 27 years of delivering successful solutions worldwide. It is a single-source supplier for all ITSM needs, designed to improve service quality, productivity, customer satisfaction and reduce costs. The MSM solution is used by internal and external support teams, plus outsourcing and managed service providers.

Marval is a major practitioner, innovator, thought leader and contributor to good practice and standards in ITSM and is co-author of ITIL and ISO/IEC 20000. It has been helping customers deliver service excellence since 1989 and understands what it takes to become a world-class service team.

Marval is an ISO/IEC 20000 registered company supporting internal and external customers to international standards.

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Cas Ciotti
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