Healthcare Organizations Struggle to Digitize Credentialing Processes and Reduce Turnaround Times, According to SkillSurvey’s 2nd Annual Healthcare Organization Survey

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Yet Nearly 60% of Respondents Reported Time Savings and Faster Turnaround after Automating Their Credentialing Processes

The credentialing process for medical professionals remains sluggish and difficult for many healthcare organizations, according to new research from SkillSurvey.

SkillSurvey’s second annual poll on the state of today’s medical credentialing processes (the granting of clinical privileges that allow medical professionals to deliver care to patients) found that 84% of medical staff services professionals said it takes between 5 to 6 weeks or often even longer to privilege a single medical provider – a 17% increase in time compared to findings from the company’s 2016 survey. This indicates that while automation is on the rise across a variety of industries, healthcare organizations continue to struggle with traditional, paper-laden hiring processes that lead to onboarding delays for clinicians.

Notably, adoption of electronic solutions varies widely across the various steps of the credentialing process, with three in four respondents (77%) using automation for primary source verification but only one in three (37%) using an automated credentialing committee review. An infographic of the survey results can be found here.

“We found that the majority (73%) of respondents say one or more steps in their credentialing process are now digital. This means that more than a quarter of the market is not using any electronic credentialing process at all, and it is still uncommon to find an organization that conducts its entire process digitally,” said Ray Bixler, President and CEO of SkillSurvey. “While hospitals and other healthcare organizations are becoming more digital, many are still using outmoded methods that slow down the hiring process, negatively impact the patient experience and ultimately leave money on the table when practitioners sit on the bench.”

The SkillSurvey poll revealed the following key findings:

  • 44% of respondents are receiving completed applications in 1-2 weeks or less when using an automated credentialing process
  • After going digital, 60% of respondents reported time savings and 59% experienced faster turnaround times
  • Overall, credentialing specialists are less satisfied with their current processes than more senior-level credentialing professionals or others involved in the credentialing process

“With three quarters of healthcare organizations holding monthly committee review meetings, a breakdown in any one step of credentialing means another month’s delay in privileging critical healthcare providers,” said Bixler. “Hospitals and other healthcare organizations that automate the credentialing process will find that they are onboarding new physicians at a faster rate, getting more insights to make better privileging decisions, and experiencing financial benefits.”

SkillSurvey has published an eBook on this issue: Going Digital: A Look at Digital Adoption in Healthcare Credentialing.


In March 2017, SkillSurvey distributed a survey to National Association Medical Staff Services members and other relevant members of the healthcare community to collect information regarding the current state of the credentialing process, specifically involving the adoption and impact of automation. 315 responses were evaluated and compared against data collected in a similar credentialing survey distributed in 2016 to the same group of individuals.

About SkillSurvey®

SkillSurvey is the leader in online reference checking, sourcing and credentialing, providing immediately useful insights to help employers make better hiring decisions. SkillSurvey speeds hiring for commercial, higher education, healthcare, and staffing and recruiting organizations. Its cloud-based referencing, sourcing and credentialing solutions answer vital questions that help organizations hire the right people for every role.

SkillSurvey Credential OnDemand® provides healthcare organizations with a credentialing engagement solution that simplifies and enhances the credentialing experience for all participants. SkillSurvey makes the referencing, sourcing and credentialing process more efficient and effective — helping employers save time and money, grow revenues, and bring employees onboard faster. Pre-Hire 360® provides insight into past job performance and is proven to predict future turnover, hiring manager satisfaction, and performance ratings. An unmatched library of scientifically-designed surveys produces job-specific data employers can trust. SkillSurvey SourceTM, an extension of Pre-Hire 360, helps recruiters source, engage and manage a more robust candidate pipeline through references and referrals.

Visit SkillSurvey at, and on Facebook, LinkedIn and Twitter.

SkillSurvey®, SkillSurvey Credential OnDemand® and Pre-Hire 360® are registered trademarks of SkillSurvey Inc. or its affiliates and are registered in the U.S. and other countries.

© 2017 SkillSurvey Inc. and its affiliates.

Media Contact:
Stephanie Sabath
Sloane & Company
(212) 446-1873

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Sloane & Company
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