PowerChat is a powerful add-on that gives users the ability to interact with customers and leads in real time.
Minneapolis, Minnesota (PRWEB) July 05, 2017
PowerObjects, an HCL Company, recently released the new PowerChat add-on for Microsoft Dynamics 365. This solution allows users to easily create and customize a chat widget from inside their CRM environment. By placing a unique script code, generated in the solution, anywhere on their website, subscribers are able to chat with visitors in real time and track those conversations in CRM.
“PowerChat is a powerful add-on that gives users the ability to interact with customers and leads in real time,” says Dean Jones, Senior Vice President at PowerObjects. “Having conversations associated with a record in CRM allows chat agents to quickly view past transcripts to help identify reoccurring questions or pain points for that individual.”
The out-of-the-box version of PowerChat includes a rating option that appears in the chat widget once a chat has ended. “The chat rating feature is a quick way for visitors to share how their experience working with a particular agent was,” shared Jones. “Managers can run an advanced find based on chat ratings, to easily see how their agents are performing.”
PowerChat is one of thirty-one add-ons that PowerObjects has developed to enhance Microsoft Dynamics CRM functionality. Like all PowerPack add-ons, a free 30-day trial of PowerChat is available for download on the PowerObjects website.
About PowerObjects, an HCL Technologies Company
PowerObjects, an HCL Technologies Company, is a leader in delivering Microsoft Dynamics 365 solutions through unparalleled offerings of service, support, education, and add-ons. Winner of the 2017 Microsoft Worldwide Partner of the Year Award for Dynamics 365 Consulting and Systems Integration, PowerObjects has built an unmatched team of Dynamics 365 experts that help organizations increase productivity, streamline business processes and build better relationships.