New apps by Aquarium Software set to revolutionise travel insurance journey

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New travel insurance mobile apps being developed by Aquarium Software are set to make life better for UK holiday makers trying to claim on travel insurance policies.

Mark Colonnese, sales & marketing director, Aquarium Software.

Anyone who’s ever had to get hold of their insurer, especially when making a claim will know all too well the hassle and difficulty often associated with the process.

The apps will put an end to frustrating attempts to contact call centres from abroad, whilst providing useful local information to the traveller. At the same time, the technology will provide the insurer with valuable location based data to best provide the medical attention and other support needed, to British tourists in distress. This new approach is expected to offer the industry a powerful anti-fraud tool, and will be a win-win for all involved in travel insurance.

With the app’s assistance, travel insurers will be able to authenticate a genuine claim, whilst consumers will see a revolutionary change to the customer journey experience from a traveller’s perspective. Historically, it’s been inconvenient and stressful for consumers to lay their hands on their travel insurance documentation and deal with call centres when abroad. The new app will put consumers in charge of the claims process and allow insurers to manage every step of the claim effectively and efficiently, sending timely alerts to their smartphones.

Mark Colonnese, Aquarium Software Director, says in the event things go wrong, this will make interacting with their travel insurer when on holiday pain-free. “Anyone who’s ever had to get hold of their insurer, especially when making a claim will know all too well the hassle and difficulty often associated with the process,” said Colonnese. “This will become simple and stress-free, through the use of clever technology and location based services.”

Currently, the claims process for travel insurance can prove a frustrating one. People often find they don’t have their policy documents to hand, let alone their medical records, whilst simply finding the right number and correct person to contact can prove almost impossible. International dialling codes, different time zones and language difficulties can stop people from even getting started with a claim. All at a time when people are on holiday and supposed to be enjoying themselves.

“Apps will give consumers a host of useful information when they need it most. The significant added value to the insurer is then the seamless integration of documents and files, direct from the claimant in-resort, to the in-house system, driving efficiencies through every step of the process,” Colonnese concluded.

Aquarium Software is used by a number of insurers, contact centres, and other consumer service providers and affinity partners in the UK, Europe, USA and Canada. For further information contact Aquarium Software on +44 (0)161 927 5620 or visit

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