Chat-bot Technology Startup ICM Hub Selects SureCloud for Cybersecurity Testing Services

Share Article

Artificial intelligence is at the core of ICM Hub’s web-facing customer service solution


“We chose SureCloud because of its recognized cybersecurity expertise, technology platform, speed in delivery and budget-friendly pricing.” -Alexander Tange, co-founder &CEO, ICM Hub

SureCloud®, a swiftly growing provider of Cloud-based IT governance, risk and compliance (GRC) applications and cybersecurity services, announced that US-based ICM Hub has selected SureCloud Cybersecurity web application testing services and vulnerability management.

ICM Hub’s AI solution uses natural language to respond to travelers’ questions, walks them through processes, gives them the information they need, and helps them make decisions about their trip. During the conversations, ICM Hub tracks and stores customer data to learn more about users, provides advice based on their unique situation, helps them take action and even books add-ons to their itinerary.

“The integrity and security of any web-facing solution is critical to each consumer interaction but particularly chat-bot technology like ours that uses AI to assist travelers in resolving questions and problems during their trip,” said Alexander Tange, co-founder and CEO, ICM Hub. “We chose SureCloud because of its recognized cybersecurity expertise, technology platform, speed in delivery and budget-friendly pricing.”

With its selection of SureCloud Application Testing, ICM Hub will enjoy access to the SureCloud Platform, which creates a single source for organizations to centralize individual and project team task management, workflows, dashboards and reporting. The test itself will adhere to Open Web Application Security Project standards.

“What’s different about SureCloud is our highly accredited cybersecurity experts combined with the powerful SureCloud technology platform,” said Terry Blake, EVP of SureCloud North America. “That means we tend to find what others don’t and when others tend to leave, we like to stay by providing one year’s access to SureCloud Vulnerability Manager with every project. That helps our customers stay strong beyond their engagement and even begin to look at year-over-year performance.”

For ICM Hub, all reporting will be delivered via the SureCloud platform, allowing ICM Hub to download PDF copies, filter and analyze vulnerability data, track remediation, and receive ongoing support from SureCloud security consultants.

SureCloud post-test deliverables include 1) a SureCloud Management Report providing a security assessment, consultants' commentaries and remediation priorities, 2) a SureCloud Technical Report listing all vulnerabilities identified during the assessment, 3) a SureCloud Debrief Meeting and 4) SureCloud Vulnerability Manager.

About SureCloud

SureCloud Inc. provides IT Governance, Risk & Compliance (GRC) applications and Cybersecurity Services that give our customers certainty – of risk management/compliance, of cybersecurity, of having answers today and tomorrow.

Established in 2006, SureCloud is headquartered in the United Kingdom and has US offices located in Saint Paul, Minn. SureCloud has more than 400 customers. “Always Be Certain” is our Brand Promise. For more information visit

About ICM Hub

ICM Hub provides an artificially intelligent (AI) customer service solution to airlines and passenger transport companies to help them manage an increasing volume of customer inquiries. ICM Hub’s automated AI-powered customer interaction allows customer service teams to spend high-value time on more complex customer conversations requiring direct human interaction. For more information visit

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Joe Thornton
+1 612-355-9692
Email >

Terry Blake