EMA to Host Webinar on Transforming End-User Support with IT Service Management (ITSM)

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Webinar to reveal how trends in automation—such as self-service, mobility and analytics—enable ITSM teams to do more with less

Transforming End-User Support with Next-Generation IT Service Management

Transforming End-User Support with Next-Generation IT Service Management

Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced it will host a webinar titled “Transforming End-User Support with Next-Generation IT Service Management,” featuring Dennis Drogseth, VP of research at EMA, and John Prestridge, CMO at EasyVista.

Research from EMA shows that IT service management roles are becoming more strategic. At the same time, the need for ITSM teams to do more with less is also becoming more prevalent. This webinar will cover how ITSM teams successfully address this dual challenge.

During this webinar, Drogseth and Prestride will discuss how unique trends in automation, self-service, mobility and analytics—including the growing use of cognitive services—enable ITSM teams to do more with less, while transforming the end-user experience.

The webinar is Wednesday, October 4 at 1:00 p.m. Eastern. Those who wish to attend can register at: http://research.enterprisemanagement.com/transforming-end-user-support-with-next-gen-itsm-webinar-pr.html

About Enterprise Management Associates (EMA)
Founded in 1996, EMA is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at http://www.enterprisemanagement.com or blogs.enterprisemanagement.com.

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Raleigh Gould
Enterprise Management Associates (EMA)
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