INDIANAPOLIS (PRWEB) November 10, 2017
MOBI, a mobility management platform that enables enterprises to centralize, comprehend, and control their device ecosystems, was recently awarded the AOTMP Telecom Management Industry Award for Service Level Performance. The award recognizes the telecom or IT vendor that most consistently achieves and exceeds service level performance.
“We congratulate MOBI on its recent Telecom Management Industry ‘Service Level Performance’ Award,” states Tim Lybrook, president and CEO of AOTMP. “As a leader in mobility management, MOBI’s commitment to development, growth, and technology has resulted in a robust mobility management platform that allows its customers to centralize and effectively manage their device ecosystems.”
The Telecom Management Industry Awards recognize telecom, mobility and IT management leaders and organizations. Honorees were nominated through a public nomination process, and MOBI was named a winner by the conference’s enterprise panelists.
The three service level performance metrics for which MOBI was assessed were first-call resolution rate, speed to answer support calls, and platform availability or uptime. MOBI was selected because it not only met—but consistently exceeded—all three service level performance metrics.
“MOBI is honored to be recognized by AOTMP and its enterprise panelists for our ability to consistently exceed service level performance agreements with our customers,” said Josh Garrett, President and Co-Founder of MOBI. “This award showcases how MOBI not only innovates when it comes to developing an industry-leading mobility management platform, but ensures that its customers receive world-class support—whether it’s making sure an issue is resolved on the first contact, guaranteeing all calls are answered within a set amount of time, or ensuring our customers receive uninterrupted service from our software.”
To learn more about how MOBI helps customers achieve enhanced control, greater visibility, reduced costs, and increased efficiency in their mobility programs, visit: MOBIwm.com.
MOBI is a mobility management platform enabling enterprises to centralize, comprehend, and control their device ecosystems. Our industry-leading cloud software saves your program money and satisfies all global enterprise needs. Learn more about our mobility solutions and software at MOBIwm.com/.
AOTMP is a global leader providing telecom management best practices and industry standards for organizations and the vendors who support them. Using information, data, and compiled analytics from thousands of telecom environments worldwide, AOTMP solutions help enterprises drive performance, efficiency, and productivity while significantly reducing costs; and help telecom vendors provide a new level of value to their customers. AOTMP’s business solutions are based on its patented Efficiency First® Framework methodology. For more information, visit aotmp.com.