Seattle, Washington (PRWEB) November 14, 2017
Envision with more than 20 years of innovation and experience in the contact center workforce optimization market, today announced that it was awarded GSA Contract No. GS-35F-563GA for GSA Schedule 70, under SINs 132 33 and 132 34. The details of the GSA Contract can be found below:
GSA CONTRACT NO.: GS-35F-563GA
GSA SCHEDULE &: 70, IT Products & Services
SINS: 132 33 & 132 34
CAGE CODE: 6SML4
PRIMARY NAICS: 511210
“We are extremely happy to announce that we can now provide our products and services direct to the US Government,” said Rodney Kuhn, Envision’s CEO. “We view our capabilities and success with existing US Government facilities, such as the Department of Defense Finance and Accounting Service which recently underwent a major expansion with Click2Coach®, as evidence that there is high demand for Envision’s solutions within the government and now we can supply our solutions to this important vertical.”
Click2Coach is a complete recording, evaluation, coaching and speech analytics application that enables contact centers to capture phone, CTI, application workflow and desktop data. With security features including the ability to be deployed in a private cloud environment within US Government data centers, dual authentication support and Common Access Card (CAC) login Click2Coach is compliant with US Government standards for software applications.
The software transforms customer experiences into long-lasting, profitable relationships by collecting the right data from customer interactions to provide insight into operations and trends. This enables businesses to take action for improvement throughout the organization. Click2Coach is offered on premise or in the secure cloud, saving businesses up to $100,000 of startup costs and weeks of installation because it bypasses the need for expensive hardware and product licenses to integrate into legacy phone systems.
For more information about Click2Coach visit http://www.envisioninc.com.
For more than 20 years, Envision has been providing award winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, automated scorecards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning. Better, Faster, Smarter.
For more information, please call us at 1-800-975-9384 or visit us at http://www.envisioninc.com. Valuable information can also be found weekly by subscribing to our blog at http://www.envisioninc.com/blog.