LOS ALTOS, Calif. (PRWEB) November 28, 2017
SutiSoft announces the release of SutiDesk 3.0.4; new features and enhancements added to SutiDesk improve the overall experience of users.
SutiDesk has a built-in knowledge base - a centralized repository where users can get answers to questions based on the product and category. The knowledge base allows users to view, copy and share articles and process/workflow oriented solutions. Users are able to like or dislike articles.
Create Child Tickets
For any ticket, users can create any number of child tickets, assign to agents, and track the status of each ticket. A ticket can be closed only if the status of all the associated child tickets are closed.
Ticket Search Criteria
Users can select multiple search criteria and filter tickets by the department, assigned agents, and statuses.
When the status of a ticket is set to ”Need to Verify” while updating a ticket, SutiDesk sends email notifications to all agents defined in the custom workflow.
Alerts for Closed Tickets
Automatic email notifications will be triggered to all agents in a department on a daily basis when the status of a tickets is set to close.
For more details about the solution please visit: http://www.sutidesk.com/ or call us at 650-969-SUTI. Pricing starts at $19.95 per agent, per month.
About SutiSoft Inc.
SutiSoft provides a comprehensive suite of cloud-based business platforms and solutions for companies of all sizes. These platforms include scalable and easy-to-use solutions for HR, Employee Travel & Expense, Wireless Spend Management, CRM, Document Management, Business Data Analytics, and Electronic signature. Our platforms and solutions enable small, mid-size, and large enterprise customers to control costs, save time and assist in making smart business decisions. Headquartered in Los Altos, California, SutiSoft also has regional offices in Germany, India, and Japan. For additional information visit our website at http://www.sutisoft.com.