CRMXchange Announces December Customer Support Webcast Schedule

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CRMXchange, celebrating its 21st year as the leading online information resource for customer care/contact center professionals, announces a series of free educational events to address these vital issues. The schedule includes a multi-sponsor discussion on Self-Service, Digital Transformation, and Compliance Issues.

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12/5 - 5 Steps for Getting Digital Transformation Right to Meet Modern CX Demands– Five9
Digital transformation...not just a buzzword...a necessary rethinking of business to meet new demands. Companies that digitally transform see the shifting landscape and leverage the latest technology to streamline and optimize employee behaviors, processes, and habits that directly impact the customer experience. Join this discussion about digital transformation and its impact on the most critical aspect of your business: the customer experience.

12/12 -Build a Customer-Centric Mindset Across Generations- [24]
Technology advancements continue to change how generations prefer to interact with companies. Technology by itself is not the real disruptor, not being customer-centric is the biggest threat to any business. To optimize customer experience, organizations must understand generational preferences and account for them when developing strategy. In this webcast we discuss: how to manage engagements across different platforms and channels and how to utilize the latest technologies in AI, machine learning, and bots to optimize the customer experience.

12/13 The 7 Compliance Commands for Customer Experience- PACE
The legislation affecting customer engagement has become increasingly harder to understand. Many business owners don’t realize that compliance is not just for outbound calls. This webcast will focus on the 7 most important compliance areas. Hear practical guidance for proactive measures to prevent regulatory enforcement actions and lawsuits.

About CRMXchange
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources. To view the full schedule of upcoming webcasts for the year and to register for individual sessions, visit

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Sheri Greenhaus

Sheri Greenhaus