Customer Success is a relatively new career discipline and until now there have been limited professional development options for Customer Success Managers.
SAN FRANCISCO and ATLANTA (PRWEB) December 19, 2017
SuccessHACKER, the leading Customer Success partner for high-growth SaaS technology companies, today announced a new series of professional development workshops that will be offered in over 20 cities across North America and Europe in 2018. It also announced the next cohort of its existing 12-week online programs.
The new in-person workshops, the latest format of the popular SuccessCOACHING program, will cover 10 foundational topics followed by a certification exam, delivered over two consecutive days. The instructor-led, interactive program is designed to provide early-career CSMs with the tools, knowledge and support they need to be successful.
According to the recently published LinkedIn U.S. Emerging Jobs Report, Customer Success Manager ranks #4 on the Top 20 list of up-and-coming career choices. Companies across all industries are growing their Customer Success organizations, creating an increasing demand for Customer Success Managers.
“Customer Success is a relatively new career discipline and until now there have been limited professional development options for Customer Success Managers. This is a problem when you consider the impact that a great CSM team can have on overall company performance.” said James Scott, General Partner of SuccessHACKER. “Our goal is to provide CSMs with a convenient and cost-effective way to build the foundational knowledge they need to excel in their day-to-day roles. After all, you can’t achieve customer success without employee success.”
SuccessCOACHING in-person workshops will launch in Atlanta, GA and then travel to over 20 cities during 2018. In the spirit of customer-centricity, the cities will be determined by votes received from the Customer Success community. Prospective participants are invited to visit the event website and nominate their favorite city before the end of December. Results will be announced in the new year.
SuccessHACKER also confirmed that the next cohort of its online 12-week SuccessCOACHING program will begin on January 16th 2018.
Super Early Bird tickets for the Atlanta workshop, supported by UserIQ and Trustfuel, will go on sale at 12pm on December 21st. Prospective participants can learn more about this event and other SuccessCOACHING online and in-person events at successcoaching.co/workshops.
SuccessHACKER is a Customer Success management consultancy that helps high growth technology companies increase customer lifetime value, lower customer acquisition costs and improve customer satisfaction by providing specialized consulting, recruiting, training and coaching services. Founded in 2016, with offices in San Francisco and Atlanta, SuccessHACKER also provides services for Customer Success leaders and individual practitioners, including a free online community (customersuccess.community) and an industry-first CSM Coaching program (successcoaching.co).