MindTouch Increasing Its Commitment to Proprietary “Smart Content” Framework with Advanced Optimization Tools

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Spring ‘17 Release, Site Analysis Suite, Offers Comprehensive Evaluation of Site Health

MindTouch, the leading provider in modern product documentation and help content solutions for the enterprise, is proud to inaugurate Site Analysis, an in-app suite of site optimization tools. Site Analysis empowers knowledge managers to monitor and fix broken links and structural irregularities throughout their site, improving usability and increasing search engine rankings. The first of the Site Analysis suite of tools are Site Structure and Link Manager.

Gartner lists site structure as one of the key attributes determining the quality of user experience; lost structural integrity results in lost traffic, visitors leaving, and poor customer and employee satisfaction — hurting the bottom line. "A key differentiator for MindTouch is its proprietary Smart Content framework, based on DITA, the technology communicator’s industry standard for technical documentation architecture," said Aaron Fulkerson, CEO and Founder of MindTouch. Smart Content delivers product and help content as semantically rich, structured microcontent, providing a superior user experience, greater scalability, and improved search engine visibility compared with flat knowledge bases.

The MindTouch Site Structure optimization tool reports on the adherence of a MindTouch site to the recommended Smart Content framework guidelines. Content organization issues and inconsistencies are surfaced, allowing for a comprehensive view into possible structural adjustments that may improve SEO and user experience.

MindTouch Link Manager identifies broken links site-wide from a single dashboard as well as within individual on-page alerts. “With the Link Manager, I can review our entire site and ensure there are zero broken links or attachments.”, said Jenny Evans, Web Manager at Avalara. And, “It’s great that you can be working on something entirely random on your site and be informed of a broken link.”, explained Aaron Leonard, Sr. Content Manager at Conga. With Link Manager, MindTouch is the only major product documentation and customer success environment not requiring inefficient ad-hoc workflows or expensive third-party tools to monitor link health.


MindTouch Site Analysis suite is available now to all MindTouch customers. For more, please read the product blog post.

About MindTouch

MindTouch builds software solutions for improved digital customer engagement. As a leading provider in modern product documentation and help content solutions, MindTouch empowers sales, marketing, product, and customer support from enterprise companies to reach and serve their end-users throughout the customer journey. By optimizing for search engines, delivering behavioral sales cycle insights, assisting users through contextual help, and providing support with well organized content in agile-publishing methodology; MindTouch customers are able to accelerate their sales cycle and drive product adoption faster. Serving customers worldwide, MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. Founded in 2004 and headquartered in San Diego, CA, MindTouch recently raised $12M in venture funding in 2016 with an eye towards growth and expansion.


Marisa Delao
619.795.8459, Ext. 1105

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Marisa Delao
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since: 02/2008
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