Aragon Research Reveals the 2018 Globe for Digital Transaction Management

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Digital Transaction Management is expanding beyond the eSignature. After a Basic DTM rollout, Aragon advises enterprises to plan for Advanced DTM, which enables the automation of document creation and routing.

aragon research dtm globe

Aragon Research publishes its 2018 Globe report for Digital Transaction Management.

Enterprises that still have paper-based processes are at risk of jeopardizing their customers' journeys.

Paper is still the dominant medium used to conduct business transactions. At the start of 2018, Aragon Research Inc. estimates that less than 30% of all document processes are fully digital inside the enterprise. According to the research firm, documents and document processes should be one of the first things enterprises look to automate due to their impact on business outcomes, especially time to revenue.

The Aragon Research Globe™ for Digital Transaction Management evaluates sixteen major providers in the DTM market and will help CEOs and Chief Digital Officers (CDOs)— the digital change agents for their organizations—help their teams understand the key reasons to embrace DTM, including:

  • Shortening time to revenue
  • Eliminating a step in the process for revenue collection
  • Improving Accounts Receivable
  • Improving profitability
  • Enhancing and simplifying the customer experience

“Enterprises that still have paper-based processes are at risk of jeopardizing their customers' journeys and this will impact their ability to compete effectively in the market,” said Jim Lundy, Lead Analyst for Digital Transaction Management and CEO at Aragon Research. “The first step is to start with the document processes that have the biggest impact on your customers, and automate them with DTM. After you have a successful rollout, the next step is Advanced DTM—automating document creation, workflow, and asset management. Many of the providers featured in our Globe report offer both Basic and Advanced DTM capabilities.”

The Aragon Research Globe™ for Digital Transaction Management covers the technology providers that allow an enterprise to manage their document-centric business processes involving people, documents, data, and transactions both inside and outside the firewall. Aragon clients can learn more in the research report “The Aragon Research Globe for Digital Transaction Management, 2018.”

About Aragon Research
Aragon Research is the newest technology research and advisory firm. Aragon delivers high impact interactive research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit

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Patricia Lundy
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